Hotel Smeraldo

My wife was followed and yelled at by the very aggressive “maintenance man/part owner” of family run hotel, who became very upset when she politely explained that our air-conditioner was leaking. Given she slipped on the floor in the middle of the night when she got up to go to the bathroom, she still approached the whole issue discreetly and kindly. She let them know right away she was NOT hurt so they would not feel threatened, and their first reaction (by oldest male owner) was to blame us for breaking it! (We never touched unit, It’s a remote control.) Then younger male owner had the audacity to get close to my wife and shout at her that it was not broken. She tried to walk away, but he followed her continuing to yell despite her asking him several times to please stop following her, even telling him he was scaring her (she was literally shaking). She didn’t even ask them to refund our money! We only asked if they could fix it so we didn’t have to change rooms. Hello! My wife fell and could’ve been seriously hurt and STILL we were nice, despite not sleeping all night after this awful disruption, hot room and loud dripping noise! To make matters worse, they then accused her of lying, continued yelling at her and asked us to leave! After being called a liar, she said she had video, and they ALL refused to look at it. This place was empty because word gets around. After reading their mean response to another reviewer and making it sound like that person was difficult, they will likely do it again in response to our post. I assure you we were kind, clean, and expressed gratitude at every chance. After paying our bill, they realize they forgot to charge for our dinner and asked us to come back inside -which we did. at that time my wife said, since we’ve had such a bad experience, and now you’re kicking us out when we don’t have another place to stay, why don’t you do something nice and cover the diner? Instead of saying yes or no, they immediately threatened to call the police! We never ONCE said we would not pay for dinner! (although looking back on it now, I should have insisted on not paying for that one night) Despite not sleeping all night in an unsafe space, and being threatened, we paid ALL bills before leaving, and if they say anything to the contrary, I’ll post the receipt.

This stunning family run hotel has arguably the best sunset views on the Amalfi coast. From the moment we walked in we were greeted with beautiful welcoming smiles! Our room was perfect, great shower, INCREDIBLE view, comfortable bed and super clean. The balcony was huge! And the view from it is truely unforgettable.! Giorgio (sorry if I have spelt this wrong) absolutely make our trip! his hospitality and attention to detail was an absolute pleasure! The views from the restaurant are breathtaking! The food is also outstanding! I would recommend this hotel to anyone!