Numa I Flow Rooms & Apartments

¡No utilicen esta empresa! Hemos reservado un apartamento en Praga con Numa Stays/Flow a través de Airbnb. Al igual que muchos otros clientes, recibimos un correo electrónico de Numa menos de 24 horas antes de la hora de llegada para informarnos de que ya no gestionaban la propiedad. Nos ofrecieron una propiedad inadecuada como alternativa, que rechazamos. Intentaron hacernos cancelar nuestra reserva en un intento de evitar una evaluación negativa. Si hubieran cancelado, como deberían haber hecho, podríamos evaluarlos. Nos negamos a cancelar porque no tuvimos la culpa y nos pusimos en contacto con Airbnb. Airbnb aceptó que Numa/Flow tenía la culpa e intentó ponerse en contacto con ellos. Numa/Flow, por supuesto, no respondió a ninguna llamada o correo electrónico de Airbnb para evitar verse obligados a cancelar. Una vez más, este es un juego que Numa/Flow juegan con frecuencia para evitar críticas negativas. Si no se puede contactar con ellos, Airbnb cancelará la reserva en su nombre. Sin embargo, esto elimina la opción de que los clientes escriban una evaluación. Y así es como Numa/Flow se sale con la suya con publicidad engañosa y engañando a la gente sin obtener tantas calificaciones negativas como debería/merecen. Por favor, eviten o investiguen. Descubrirán que hay un patrón en el funcionamiento de esta empresa. Dependen de que la gente se dé por vencida o no se moleste en dejar una reseña en otro lado.

The apartments are perfectly located (Metro B close by) and have been tastefully furnished and well equipped. (I could not find a iron and ironing board though.) I did. It use the balcony as it was facing the road and a bit dirty. Breakfast service worked well. However, the service did not satisfy me. The ceiling in my bathroom looked horrible after a leak, and all maintenance said was, it does not leak any more. When I asked to be changed to another room, the response was always, you have been automatically assigned, and we are fully booked. However, it did not really feel like the place was fully booked. Also, the door cannot be locked from inside, and the floor looks very used.

This place is a scam. It recently lost 1 star and is about to lose another. So, what is the scam? They list amenities on their website and other channels such as ******* that are not actually available, such as air conditioning. Because no one works at the hotel, it is impossible to complain or get any assistance. You can send their “help” number an SMS (text message) and they will eventually respond and say that someone is coming to look at the problem or fix it, but they never show up. The check-in process is online, good luck figuring that out if you arrive without Internet access. I made a reservation for two, but my friend could not make it, and they would not let me check in. The system required photos of two passports, which of course I did not have. I had to cancel my reservation, lose a one-day deposit, and make a new reservation for only one person. Of course, if I knew how bad the rooms were, I would have booked somewhere else. The rooms also do not feel safe. There is no way to lock the door, no deadbolt or chain. You use a 4-digit code to unlock the door and just pray that no one else comes in. I cannot imagine what I would have done if I was in the shower when housekeeping entered the room. The location is also bad. It is just far enough away from everything that you want to see and do that it turns the trip into a big hassle. For example, the Charles Bridge is a 15 minute walk away and Old Town Square is 20 minutes away. That adds an extra 30-40 minutes round-trip just to step outside for a short stroll through the beautiful parts of Prague.