W Prague

Awesome experience and ambience. Lovely ala carte breakfast menu.

不推薦！非常不推薦！這家酒店的系統有很大問題。首先明明在網上付款了房費，到達酒店的時候前台又要讓我反覆付款，最後溝通解決了。然後在入住的第二天晚上，我們收到了莫名其妙的消費扣費，去跟前台溝通是系統又刷了一次我與授權。我們離開的時候是半夜，前台又一次要求我付房費，我們反覆溝通説已經付過了，並且把conformation郵件給他們，總之就是折騰了很久才讓我們走，最後耽誤我退税時間。 然後酒店的服務人員其實都挺專業的。然後他們的温泉體驗非常非常棒，員工也很熱情。 但是房間窗户不能開，廁所抽風系統也不好很悶。雖然員工都很可愛，但是不推薦這個酒店。

房間的設計衹能説完全不符檔次。關鍵是服務不行，入住就搞半天，刷授權都刷了兩筆，還説沒成功。行李生偷竊了我的三包煙，並且抽走了一張20歐元。一個個都是想要索要小費的樣子。

裝修很特別 富麗堂皇 房間不是也不大 比較有設計感 難得在歐洲能住上新的酒店

We spent a magical few days in Prague staying at the fabulous W Hotel, Our stay from checking in to checking out was made all the more special by the wonderful and attentive staff of the W. The location is in the heart of this beautiful city so everything is literally on your door step. I cannot leave without mentioning certain staff who could not have done any thing more for us and help make our stay unforgettable Milica, Maxi,Variz,Siul,Katerina,Kylie,Mikaela,Maria,Rey,Maxim,Veronika and finally Jan Miner the GM you are all a credit to your Hotel. Can't wait to visit again.

Hi W Prag, We recently had our second stay with you and we wanted to express a big thank you from our end! The staff was simply awesome: always smiling, very guest oriented, genuinely professional and always ready to go an extra mile. We felt at home and the team was like a family, ready to meet all our needs. The front desk and concierge were efficient and flexible and truly offered a warm welcome. The welcome amenities were luxurious, the concierge recommendations on the spot, the lobby was never unattended and well polished. The restaurant and bar staff were attentive, caring and had great product knowledge. They remembered our preferences and by the third day, we barely had to ask for anything. In the lounge we loved the burger, club sandwich and good job with tailoring a pasta for my wife. A big thank to Petr who was always remarkable. Housekeeping team showed great attention to detail and made you want to spend more time in the room. The wipes for the glasses, the attention to our clothes, the bookmark for our reading and the overall cleanliness. With all the different surfaces in the room, it’s really a challenge to keep everything spring clean and kudos for that. Btw, the minibar is an institution for itself and impossible to resist to. Spa therapists were on the spot with excellent massage skills. Thank you Kristina, Vit and Rosy! We did several massages and felt rejuvenated after the sessions. Not to mention the whole spa landscape where you just want to hang out and snooze away. Room service was speedy and the presentation high class. Minus One is magically secluded and the hostess Anna was magnificent and charming. Cocktail and bar team were terrific and I personally loved the gin cocktail with a shot of beer. The Egyptian colleague Mariam and bar chef were passionate about their work and didn’t leave a drink wish unanswered. We really want to highlight that it’s the people who made the difference throughout our stay and to name a few ( apologies for the names we missed): Orianne, Raymond, Denisa, Pablo and the above mentioned. Some suggestions on our end; Spa - jacuzzi could be a little hotter for our taste - separate tray or counter for used glasses - pool a little warmer with a bit more lights - some more signage in the corridors for customers with little orientation - some seats in the changing rooms Mini Bar - a little colder Room service -offer draft beer, total difference from bottle beer Breakfast - some cold cuts and sliced cheese at the buffet - some Asian selection or noodle dish on the menu Once again, thank you for all and we look forward to our next visit.