Suites & Residence Hotel

We were placed in this ‘accommodation’ overnight after our flight home was cancelled. It bares no resemblance to the website whatsoever (photos or descriptions). The website states it is a 4 Star establishment, I understand that 4 star in the EU is not the same as in the UK, but this place was unrecognisable. Pro’s - the room was small but clean and the sole member of staff on reception was polite and tried to be helpful. Cons - Much further away from the centre of Naples than expected ( approximately 40 minute drive). In the middle of nowhere, down a side road in an industrial area. Very isolated location, no shops, bars, restaurants or food vendors within walking distance. There is No Restaurant on site, only a “breakfast room” which is open from 7am to 10am (breakfast is brought in from somewhere else). The WiFi was very intermittent and the electricity kept going off in our room. The TV didn’t work. Mini bar had two small bottles of water, there was a kettle but only 2 T-bags (camomile & earl grey) no milk. Stench from the drains is awful. Looks closed from the outside. Across the road is a municipal dump. The Best Western Residence is not a hotel, it’s more like a Motel, just rooms for hire. Fine if you’re visiting on business and just want a place to sleep. According to the website it’s perfect for families but it’s definitely not a place I would want to stay with children, nor would I visit again.

Smell was really bad here and it's way further from airport than they claim on advertising. We had two taxi/ubers cancel on us because of the location. Bed was also hard as a rock and we decided to change hotels and just pay because it was non refundable

I'd love to review this hotel but I can't. Our transfer driver from the airport dropped us outside with a look of dismay and confusion on his face. The hotel was all shuttered and closed up, and looked like it had been for a long time. We ended up in the neighbouring hotel which is apparently it's sister hotel, and is dated with few amenities. The area itself is industrial and nowhere near the beach, with nothing going on at the weekend, limited expensive travel options and only one cafe nearby which doesn't open at weekends.

Abbiamo pernottato in questo Hotel solo per una notte ma ci siamo trovati benissimo. Camera pulita e spaziosa, completa di piccolo salotto con divano. Bagno pulito ma, purtroppo, senza doccia con vasca da bagno e conseguente rischio allagamento. Poco male comunque. Zona silenziosa, anche perchè unicamente sede di concessionarie di automobili. Menzione d'onore anche per la colazione con buona offerta di salato e dolce. Ogni tanto si sente l'odore della vicina solfatara ma devo dire che non è un grande disagio. Personale molto gentile.

Siamo stati in questa struttura per una notte,camera spaziosa con tutti i comfort con un letto spazioso e comodo Colazione abbondante con prodotti ottimi,ci siamo sentiti coccolati in tutti i modi Staff della struttura professionale La struttura si presenta in un posto strategico,si trova a 10 mnt da napoli e da pozzuoli Ci siamo trovati benissimo in questa struttura,ci ritorneremo sicuramente...voto 10

Staff cordiale e disponibile, colazione abbondante e di alta qualità, camera spaziosa e nel complesso è un ambiente molto tranquillo e pulito. Consiglio vivamente questo hotel anche perché non è nella trafficata Napoli ma è a 10 minuti di macchina dalla città partenopea.