Usuario invitado
26 de septiembre de 2024
Oh boy…...the marketing and advertising department deserve their salaries a Lark Hotels! I had booked this Inn previously but had to cancel because my plans changed but was hell bent on booking Ale House Inn again, specifically because I was drawn to the pics on their website. I loved the exposed brick interior of the main entrance with it's cozy couch and fireplace (which I believe is decorative) and the availability to borrow the bikes on property to explore Portsmouth as a first timer. So let's start there… the day of our arrival we received an email from the Inn giving us or room number and instructions on how to gain entry to the building as it is mostly managed "off premises" meaning communications are through text, email or phone not in person. Next were the instructions on the parking situation, which is at an additional fee of $35/day to park across the street in a church parking lot (if there is availability) We arrive to the address but were slightly confused as we were looking for a street level building after all, we couldn't wait to walk the bikes out the front door to explore the amazing city of Portsmouth. What the website OMITS is that this Inn is located on the 2nd floor of a building that is shared with the Seacoast Repertory Theatre and another private business. (see photos attached) and had thirteen steps just to get to outer entrance which has a coded door. (they sent us the code in an email the day of arrival) then we still have take an elevator up one floor to the Inn. There was no reception area, more so it was an actual desk in an alcove next to the laundry area. (see photo) When we got into our room there I could see that something was under the chair and when I reached for it, it was a "can of wart remover spray" yuck that was left behind. that prompted me to perform a more thorough inspection to see what else wasn't cleaned….answer? under the bed (see photo) The glass shelf was also missing from the vanity mirror over the sink and you can't control the temperature (A/C) Next, we grab two bikes located on the first floor near the elevator to explore the city. I'm 53 years old and fit however I do have cancer and undergo treatment so getting a bike down 13 steps was not easy and my husband had to get the bike back up for me as it was an epic task! Putting all of that aside, "The Ale House Inn' is listed on Trip Advisor as a Bed & Breakfast, which it is NOT! When I reached out to corporate (Lark Hotel Brands) three times to rectify this file advertising I was never responded to which came as no surprise when I later looked up other reviews in which customer complaints are not addressed, but just given a "cookie cutter" response of Thank you for staying with us, hope to see you again! I guess this is what happens when you have disgruntled employees (and yes two were complaining about their workload in the hallway) and you don't have to look the customer in the face…it's called accountability Lark Hotels!
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