InterContinental Hotels Dominica Cabrits Resort & Spa

You have no choice but to fly via Inter Carribean Airline to visit Dominica. On both my journey to Dominica in February 2025 and back to London last week, my luggage was delayed. This is because the plane is too small to carry all luggage for all passengers. This is very annoying and unprofessional, as the person taking the bookings must be aware of how many people have paid for a seat and how much luggage has been checked in for each person. Looks like the airlines Dominica and Barbados need more competent staff, that can work the computers, as these mistakes should not be made and someone has made them. My neice also had an issue when she paid for her seat last month on Inter Carribean to be told at Barbados that the plane was full and their was an overbooking of 8 seats!! She and the other people had to be placed in a hotel in Barbados overnight and placed on the next flight to Dominica in the morning. Either the staff who take the bookings at Inter Carribean are making the mistakes and need training or their computers need updating. I will not be travelling on Inter Carribean Airline ever again. Let's pray Dominica's larger airport will be built and opened very soon.

We stayed here for the second (northern) part of our Dominica trip. This is a beautiful, large (as in we initially kept getting lost) resort hotel that is immaculately maintained. The rooms are very luxurious with uber-comfy beds, nice linens, and a very nice room plan. Ours had a nice outdoor seating area with a plunge pool. The pool areas are gorgeous and vast, and when we were there, quite uncrowded. The pool water temperature is maintained at a pleasingly cool temperature. We enjoyed swimming off the boat dock as well. The food was very good. In our first 2 days there, there were a number of service glitches in the Cabrits Market restaurant, but these subsided later in our stay. The poolside restaurant and bar went above and beyond. (Special hats off to Deslyn!) The hotel was very helpful in arranging rides for us (to Indian River, airport, etc.), and a few of the other guests mentioned whale-watching, etc. that had been organized for them as well. The spa is VERY nice. Overall, the staff here is friendly and responsive. The front desk staff was highly responsive. Overall, this is a lovely spot. The big challenge in a place like this is leaving it!

Great service. Peaceful location. Breakfast is good, the other meals not so much. The pools are uncomfortably cold - it’s the same temperature year round here so I don’t think there is ever a time when they’d ever be comfortable (all pools are cold on this island). The sun sets behind a mountain 1 hour earlier than places in Dominca where the sun sets over the ocean. A much colder vacation that we had hoped for, but for what it’s worth this is the best place we stayed in Dominica…

I recently had the most harrowing experience of my life during my stay at the Intercontinental Dominica, an ordeal that has left me shaken and deeply traumatized. We stayed at the hotel May 4th to 6th as guests of the DominicanTourism Board, upon arrival on a beautiful Saturday evening, my companion and I were taken in by the resort's stunning aesthetics, providing a false sense of security. We enjoyed a lovely dinner and retired to our room, expecting a peaceful night’s rest. However, at a little after 1 am, our worst nightmare unfolded: someone entered our room while we were asleep. The sheer terror of waking up to an intruder in our room is indescribable. The vulnerability of two women asleep, only to be awakened by the presence of a stranger, is a danger I wouldn't wish on anyone. In a panic, we tried to reach the front desk, but our calls went unanswered. We had no choice but to walk to the front desk, utterly frightened, to report the incident. We were told, quite nonchalantly, that it was a member of staff who was tasked with fixing the ac in unoccupied rooms. This response did little to alleviate our fears or provide any comfort. The following day, no one contacted us regarding the incident, and the manager was notably absent. Seeking some semblance of normalcy, we decided to spend the day at the pool. However, upon returning to our room, we found ourselves locked out. We encountered a supervisor, to whom we recounted the terrifying events of the previous night. Her response was limited to mere apologies, a grossly insufficient reaction given the gravity of the situation. Later, as we prepared to go out, another shocking breach of security occurred: a guest tried to enter our room using a key that luckily did not work. Once again, no apologies were offered, and our sense of safety was further eroded. On the day of our checkout, the manager, Pascale Selwan, was finally available. We had to seek her out ourselves, and she offered an apology and a complimentary night’s stay for our next visit. Nearly a month after our stay, we received the certificate, only to find it addressed to the same and incorrect name. This added insult to injury, highlighting the sheer incompetence and lack of sensitivity from the hotel's management. For a high-end hotel that promises luxury and security, the Intercontinental Dominica’s handling of our ordeal was woefully inadequate. The dangers we faced, the lack of care and the unsatisfactory resolution were appalling. This experience has left a lasting mark, and I urge future guests to be aware of the potential risks. Our safety and peace of mind were grossly compromised, making this stay an unforgettable nightmare. At this point no free one night stay can make up of this horrible experience.

I found the poor reviews of this property are, if they ever were, inaccurate. If you have read any of my other reviews you will know that I am not easily impressed. This is a true 5 star resort on the scale of the Four Seasons. The entire property, rooms, and restaurants are immaculate. Service was outstanding. Breakfast bar (included in some room rates) was outstanding in variety, quality and service. Eggs to order or waffles are cooked and table side in less than 5 minutes. The property is a one hour drive from the airport through treacherous winding roads full of pot holes. I am an adventurous driver, but this drive was just plain dangerous. The foreign drivers were the worst, often rounding the blind curves in the middle of the highway. If you’re not willing to take that adventure call the hotel and inquire about shuttle service. I know DG Tours offers shuttle service. The conditions of the long drive and relatively high cost per night probably explains why the property is virtually vacant. I’m here during Carnival and at noon there are 4 families next to the enormous pool. If I saw 20 rooms with their lights on in the evening, that would be a high side estimate. Beautifully landscaped beyond most 5 star hotel. Waterfront rooms are really “water view”. Our room faces the water but the huge pool and restaurant are in the forefront. Days were 85 degrees and nights 75 Definitely an excellent choice if you’re looking for a high quality experience.