Resort Le Picchiaie

Something has gone SERIOUSLY wrong in this hotel. We stayed there with some friends that had stayed there 10 years ago and were very enthusiastic about returning. But then....OMG. :-( First, the majority of "official" pictures here on Trip Advisor are either from years ago or a different hotel (the rooms in particular). The entire facility is severely run down: weeds overgrowing the walkways, EVERYTHING in need of some new paint, etc. It looks as though it had been abandoned for some time and then just recently reopened without any maintenance or renovation. But the service really takes the cake. If I had to guess, I would say the people in the kitchen have never worked in a commercial kitchen before. I was embarrassed for them. In all of my years as a road warrior, I have never seen such a disaster. Horrible food, several dishes literally inedible, half the people at the table don't get half the dishes, etc. And when we pointed this out to the "manager", he didn't really seem to care. Everyone else across the dining room was having similar issues. For breakfast, no one cleans the tables or refills the buffet. So when we arrived at about 08.30, there wasn't much left to eat and the entire dining room was filled with dirty dishes and tables. I could go on and on, but it's really just not worth it. Instead, I will close with the highlight of the trip.....on our last evening, the person responsible for the kitchen (I will not degrade the culinary industry by calling him a chef) apparently cut part of his finger off. An ambulance came to pick him up, and he returned later with 7 stitches. I can only hope none of his pieces ended up in the food. The ambulance crew seemed pretty focused on him potentially having consumed some "substances", but he denied this. And when our group contacted the owner of the hotel to share our overall displeasure, we learned he is actually in Milan, not Elba, and does not seem to be aware of any of the issues. His response, loosely translated,...."well. it's hard to find staff these days." So a suggestion to you, dear Owner.....you can't manage a hotel from 500KM away. Go to Elba and see what is happening there. This place is LITERALLY a disaster. If this were the last hotel on earth, i wouldn't send my worst enemy there.

Abbiamo soggiornato 10 giorni in questa struttura. Bella esperienza, buon cibo, personale anche se non è tanto professionale ma molto gentile e sodisfa le tue esigenze. Unica pecca è la strada per arrivare al resort. Per il resto almeno per noi è stata bellissima vacanza. Mi domandate se tornerei. Sì molto volentieri,. Consiglio a riguardo la strada.

Soggiornato una settimana dal 10 al 17 agosto. Hotel disorganizzato nonostante la location sia molto bella. Prenotato una "superior vista mare" che se controllate il sito nemmeno esiste, ma tant'è, il mare si scorgeva dall'estremità del piccolo giardinetto, in compenso la collina davanti non era così male. Piscina con acqua verde, camera ritrovata dopo il servizio con le lenzuola completamente sgualcite, abbiamo chiesto una scopa per pulire il patio (che non veniva pulito) e ci è stata data con la cassetta, naturalmente in un 4 stelle nessuno si è proposto di venire a pulire. Il titolare che lava il quad davanti alla reception con sistola e acqua saponata un must quotidiano, almeno si scivola meglio quando passi con le infradito e i bambini che corrono non rischiano di cadere. Aria condizionata spenta nel salone ristorante con temperature vicine ai 40 gradi evidentemente per garantire un servizio sauna che non era presente, alla richiesta di accensione le scuse più disparate per non accenderla, di pale al soffitto nemmeno l'ombra. La tv e il frigo che non funzionavano sono stati rimessi il giorno dopo la richiesta, prendiamola come unica nota positiva insieme ai ragazzi del ristorante e alla receptionist Sara, bravissimi e pazienti. Insomma, vabbè che in vacanza in camera e in hotel si sta poco per godersi il mare, ma almeno quando si torna si vorrebbe avere un servizio decente che in questo hotel te lo sogni. Non avvicinatevi.