Usuario invitado
13 de agosto de 2024
We had a deeply disappointing experience during our stay at this resort. On August 1, 2024, a shocking incident occurred at the pool involving one of the lifeguards. My aunt, who is recovering from an illness and cannot be exposed to the sun, was resting quietly under an umbrella. Without any warning, the lifeguard aggressively removed the umbrella, putting her safety at risk. His behavior was not only inappropriate but also dangerous. The resort has a rule of one umbrella per four beds. Since the umbrella next to us hadn’t been used for hours, we took it for my aunt to keep her in the shade. If the lifeguard had simply explained this rule in a normal manner, we would have understood. Instead, when my uncle tried to calm the situation, the lifeguard became even more aggressive and intimidating, even leaning over my 8 year old son’s bed to get closer to my uncle in a threatening manner. This behavior caused significant stress and fear for my family, especially the small children. We rented two houses for our families, but due to this incident, we felt unsafe and uncomfortable using the pool for the remainder of our stay. We were forced to cut our vacation short by a day because we could no longer endure the ongoing stress and negative atmosphere. Despite reporting the incident immediately, we have yet to receive any response or acknowledgment from the resort management. We gave the resort a week to respond and come up with a solution, but unfortunately, we received no response at all. The lack of response is extremely concerning and shows a complete disregard for guest complaints. We had saved diligently for this vacation, and it was ruined by the unacceptable behavior of the staff. We hope the resort will take this matter seriously and provide appropriate compensation for the days lost and the emotional distress caused. Would not recommend this resort to others.
Traducir