Hotel Fasano Trancoso

Hotel simplesmente perfeito ! Atendimento super cordial, atencioso e gentil, todos os funcionários super dispostos a entregar a melhor experiência! Café da manhã delicioso, com certeza o melhor q já tivemos no Brasil. Quarto lindo, moderno e aconchegante com uma varanda e rooftop incríveis. Área da piscina e praia com vistas lindas. Disponibilidade de bicicletas foi super bacana. Saímos do hotel com desejo de voltar em breve.

Tudo perfeito

We traveled in a family of 4 with 2 teens. We had a great time very private, safe, and pretty. Best service we ever experienced, service beats even the four seasons in Bora Bora. We enjoyed the beach with natural pools during one day, a fun off-road drive through an indigenous reservation area to private beaches. We would go to city center ($20 taxi) to have diner in the Cozy ‘quadrado’ with dozens of restaurants. They were extra nice by allowing a 7 pm late checkout due to our late flight.

The hotel is in a beautiful location, it’s well designed, the rooms, pool area,spa and restaurant are all simple but very comfortable. Overall we had a really lovely time and enjoyed the hotel but there is definitely room for improvement on the service. A lot of the team don’t speak English which is not an issue but may account for the lapses in service. They are all kind and try to be helpful but it was clear that some of the customer service training is inconsistent. Some areas for significant improvement are: Arrival experience - we arrived at 4am and the welcome was not great. We were all asked to fill in forms even the 10 year old even though they could tell how tired we were and could’ve done it in the morning. It was also chaotic. Restaurant- food was hit and miss and so was the service. Dinner was particularly poor - inedible pasta and risotto . The buffet was really excellent but any ordered food or drinks Most often didn’t arrive or was very slow. Activities - there should be better information about activities- if we had known about the boat trip we would have done it especially if they gave us a bit more information. The service by the pool was excellent. The team were very helpful.Our only issue was the main pool being used by the kids club (were were with a 10 year old so we’re not anti child) but they were really noisy playing organised games and they should have gone to one of the other three kids pools.