Hotel Baia del Porto

Hotel Baia del Porto is a gorgeous place, elegant and charming. Thanks to the sofisticated taste of the owner, Mrs Maria Teresa, who has been able to create a magic atmosphere, Baia del Porto can be counted among the best hotels in the area. Supported by a woman of great character and attention, Mrs Donatella, who is able to grasp the needs of each guest, the hotel can be considered unique. I can not mention each member of this great team by name, but I just want to thank  all of them for the great kindness and availability. I will take these beautiful memories with me.

The lower score of this hotel is purely and mainly for the fact that when booking it the service and products were miss-sold; when reserved the resort i was sold the package as "all inclusive" as i was travelling with two kids and i always book All-Inclusive for being hassle-free; Dubai, Mexico, Spain and Maldives were the most recent ones with real "All Inclusive". Unfortunately Baia del Porto really only offers Full Board which is fine if that is what they would advertise their resort for and sell holiday packages for what they are. I have a full email reservation stating Full Inclusive (as per my sister, brothers and parents reservations) but to my surprise i was given a full board accommodation in exchange for paying a Full Inclusive package. Nothing is included (as the term full inclusive would imply), not even coffees at breakfast - unless you want to use those service stations type of machines where no matter what type of coffee you chose they all taste the same. Real coffees from the proper machine, tea's and any other hot drinks are extra and need to be paid for; juices are included, however they are those super diluted juices from a 15 litre cartoon sold on industrial scale. At lunch and diner services water is included as well as the house wine, that comes opened at the table and taste exquisite (NOT); my guess is any left overs would be pored back into bottles for next service!!! Its very annoying paying all inclusive prices and have a basic full board delivered, where coffees, juices for your kids and ice creams are charged extra; one of the main reasons people go full inclusive is to pay the service before hand and not having to carry cash or settle an additional bill at the end of the holiday; we all know how often kids would want drinks and snacks and we all felt extremely mislead and miss-sold for what we actually received. Shame as the bar and restaurant staff were so friendly and extremely polite. Another mar down was that we all booked the resort in Nov 2021 and by the time we went in Aug 2022 we didn't even had the meal table together as a family and had to argue - if we can call it that - and request it several times; only on day three (out of 7) we managed to all sit together. But the cherry that spoilt it all was when we asked for a wedding cake; it was discussed, chosen and agreed on cost on the second day, this was for 50th wedding anniversary, we were told we couldn't bring anything from outside the resort as they had their own pastry chef (that's fair enough and we accepted that), however on the actual day we were presented with TWO frozen strawberry cheesecake that would have been served at the normal buffet either at lunch or dinner. You can imagine the atmosphere and the disappointment of us all and mainly my parents, needless to explain it!! This is why - beside the amazing staff and their assistance on the floor - our holiday left a lot to desire. Definitely I have paid for a full service and had delivered half o