Courtyard Portland North

Nightmare experience. 1- Took over an hour to get into our room when we arrived after 10pm. Tried checking in with bon voy app but it wouldn’t allow me to do so within an hour. Several rounds of room and garage keys were broken, didn’t work, even hotel staff couldn’t get us into the room we had booked, after escorting us there. Traipsing up and down slow elevators with our luggage close to midnight… Ultimately had to change rooms. 2. Parking is in a garage - keys also didn’t work so had hassle there too. 3. Coffee bar in AM had massive line, slow, espresso machine broke, etc. Multiple people had to leave/bail after ordering because even simple things took forever. Despite pleasant attitude of hotel staff, this place seems to be understaffed everywhere resulting in a terrible experience for anyone who is trying to get in and out quickly. 4. Room was ehh. We didn’t get the river view we had booked due to the key issue and our windows only had a thing, see-thru curtain and we were facing a parking lot and street. 5. Not the hotel’s fault but the surrounding area felt really unsafe. Driving there we passed multiple nearby homeless encampments, people who appeared to be doing ***** and wandering around, and sketchy RVs. The front desk manager was very kind and understanding, so thank you for making an attempt to have good service. Still, we couldn’t wait to check out - this hotel was overall nothing like the photos and pretty awful. Needs to staff up, upgrade their key system/infrastructure, improve training and speed at coffee bar, and work with the local area/elected officials to have a voice on community safety and clean-up. Will try Hilton next time…

I cannot say anything good about this hotel. from the check in experience. The quality of rooms (The showers and sinks over flow). The restaurant staff and hotel staff are less than hospitable. We had a horrible experience at the hotel restaurant. Especially with Cameron. Who needs some retraining. Food was terrible and extremely late. We couldn't eat togeth. and I had to ask several times where my food was after the table had been served. When the check came I asked for a manager and Sharon had left. NO MOD on property! At 9pm We'll I explained to Cameron that I would not pay for the food but we would pay for our drinks. He very Intimidatingly told me I either accept his 15% off of he would call the police for theft of service. I accepted his strong arm we paid the bills. I am next contacting Marriott and waiting for Carol the manager to call me. Also Juan at the front desk at check in left us at the desk because he had to use the bathroom. And any request was followed by a scoff. This hotel is not welcoming at all. Except the bartender who the hotel sets up for failure with no help on a busy night do to the boat parade. How is there not a MOD when they open it to public to come watch the parade. On to Corporate complaints I go and every review site I can.

they have the worst possible parking lot underneath the building that I’ve ever seen. I arrived kind of late and about every single regular size space was taken. The sizes are just too small. I was barely able to park my car in one of the last remaining regular spaces, and it wasn’t even a large car. I hope my car doesn’t get dinged from someone else being super close to it. I will never come here again!

Stiff bed but what was the real issue was dirty shower it had hair left all over it walls and shower floor. I let the staff know when I checked out because I needed to hit the road and get a quick shower in. The staff said I’m sorry that’s gross do you want something from the snack bar… I said no thanks. I feel like they could have reduced the cost of the room instead….

Unfortunately, our hotel stay was very much impacted by the construction happening directly adjacent to the hotel. It was like our room was literally inside the new build construction. And the best part of all ( Not) was they even worked on Saturday! I can't believe no one at the hotel mentioned to us that there would be that construction noise or thought to maybe move our room to the other side of the hotel. Like they thought maybe we wouldn't notice? It was terrible and I intend to let management know. Other than that it was actually a very nice hotel at a reasonable rate and it offered free parking which was awesome. DONT GO UNTIL CONSTRUCTION IS OVER.

I cannot say enough good things about this hotel! It was so clean, tastefully decorated and the staff was exceptional! The rooms were comfortable. We loved the beds. We loved the pool, hot tub & sitting in the beautiful courtyard by the firepit. The in - house restaurant had delicious food & Alex the bartender was awesome! The staff couldn't do enough for us. Thank you for making our girls trip outstanding!