Usuario invitado
3 de octubre de 2024
There are no words to express my frustration about my stay. This is not my first Ritz Carlton that I stayed in. I’ve been to many but this hotel lacks in every aspect of cleanliness, service and experience. Front staff doesn’t know what’s going on, in room washroom floor is full of hairs and stained carpet (and it’s a new hotel). 1 bathrobe in a room and no slippers. No soap, no wash cloth. Cleanness was way below than average. No minibar in the hotel rooms and when I asked front staff they just gave me weird look. Surprising. It took IRD more than an hour to bring breakfast in my room. There is no manager available to talk or even to listen. Went to pool, it was unhygienic and not clean at all. No wipes in the gym to sanitize equipments. I stayed in 9 different Ritz Carlton hotels and they all were superb. Staying at Ritz Carlton Portland felt like motel. Never coming back to this hotel.
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