Home2 Suites by Hilton Portland

I am a hilton diamond member currently staying at this hotel. At check in they told me that they provide room cleaning service only once every 5 days if anyone is staying for more than 5 days. So in other words, anyone staying less and spending less will be provided more service ? Never seen such silly policy and not sure who are he geniuses behind it, which penalizes loyal customers. So needless to say that I will not return.

Came with my family and had a great stay here. Friendly stuff, clean rooms and amenities. General Manager Pam and her teammates are doing great job. It was a little get away for us from San Antonio and we had such an amazing stay. Rooms are huge and has even kitchenette and kitchen tools.

I would not recommend this hotel. The staff was very kind, but could tell the hotel was understaffed . Didn’t smell fresh or feel clean. There was a dehumidifier in the room. I just didn’t feel comfortable. wasn’t the accommodations I’m use to at a Hilton hotel. Stayed one night and found other accommodations. Hopefully, they will make improvements.

So I like to say something positive when I have something negative to say. So let me say that the employees here are fantastic and do their best to deal with a bad situation. Now for the bad, I checked in and was given a room that nearly knocked me over from the smell of mold. Ya know when you leave a wet rag on your kitchen sink for too long? Now, take that rag and hold it over your nose and mouth. So I went and asked for another room and after touring 5 other rooms on two floors, we finally found a room that was manageable. I moved my bags up and after shutting the door, the tile baseboard fell off the wall. There are holes in the wall, mold around the shower, the AC has to run constantly to keep up and there I no way to ventilate the room. Breakfast is limited to cereal, bagels, yogurt and some plastic wrapped sausage croissants. No housekeeping with an excuse posted on the wall saying "For your comfort, we want your stay to be as undisturbed as possible, so we will only provide housekeeping upon your request". The room seemed clean till I looked further. Unidentifiable stains on the couch and chairs are typical. Really don't want to do the mental math here... I really don't know why Trip Advisor is still giving this good marks.

After checking in and being in our room for about 1/2, we could not adjust the temperature. It was 64 degrees. We called the front desk and after a while, a young man - the only employee available - brought a new thermostat. None of us could get it to work so we changed rooms. The second room smelled and was dirty so we went to a third room. No one, including, the employee, could get the AC to turn off or adjust. It was 62 degrees in the room. So, we went to a fourth room....there was feces in the toilet and hair in the fridge. So, went to a fifth room where he brought us cleaning supplies and a vacuum cleaner as there were crumbs and hair around the sink and toilet. He said he would not clean because it was not his job and he had other work to do. We cancelled our 5 day stay left. It was horrible experience. Never again.

Very strong musty smell in the rooms. My room was not cleaned. Was never serviced in 4 day stay. Breakfast is very limited and bad. I don't think they ever clean the gym. Would not recommend for people that value the good smelling clean rooms, good breakfast and a clean gym.

Hotel room was not ready upon arrival. Stated another 3hrs. Once we went back, they gave us a room with no blinds! And it STUNK!! Horrible hospitality! Stick with Marriott! Manager was no help. Front door didnt even open on its own. You have the slide it open yourself and close it. Ridiculous

Very humid rooms, extremely limited breakfast options, and no housekeeping services. My family had to get our own towels, blankets, and bring out trash. I would have stayed elsewhere had I known this!

Dressed up like lipstick on a pig. Walls are paper thin to hear the room next door using restroom. Ceiling sound as if going to collapse. Old and very musty smelling. Air Con would not even keep room comfortable.