Voco Sandpiper All Inclusive Resort by IHG

We expected a much better customer service. Many of The staff were not very friendly. Also the construction was really making the resort not neat

This was not at all what I expected. They said the property was undergoing construction. ******* didn't have anything on their site about it possibly being under construction, but they still charged the full price, as if I was getting the full, beautiful, and safe experience! Raccoons were running around outside the food area. The doors wouldn't lock, and there was a sign that said, "Park at your own risk." That is a crazy!! For $1,759.54

Everyone was friendly and welcoming . Breshell, who welcomed us to the resort was so nice. They hadn't done our complimentary Anniversary detail when we arrived before going to our room, but she made a call and they got it ready in about 10 minutes. Plus they gave us a fruit basket for having to wait for it to be done. We want to give 10 out of 10 to those we encountered working there. Especially our bartenders Marty, Zelda, and Marissa. Dave (from Lucies Food Truck), Katie "Camden" (Night Manager, I truly hope I got your name right), and Junette. They all made our time at the resort like our personal oasis. We will definitely be coming back and I hope they are all still there when we return. Can't wait for the renovations to be completed to see everything in true flow. Yet, we didnt mind the fact that it wasn't crowded at all. We met some people who are regulars to the resort and enjoyed our interactions with them as well. Thanks for making our vacation an enjoyable great one.