Premier Inn Poole Centre (Holes Bay) Hotel

Again, amazing stay, the staff is very helpful and very friendly. The restaurant team is very friendly and committed to the job. Definitely recommended this Premier Inn. Rooms very clean, restaurant freshly painted. Well done team and management, doing amazing job.

Dirty room. There were Cobwebs above the bed, bits left under bed. Wet carpet in places by bedside. Food all dried up unappealing. Breakfast felt very rushed. Location nice and handy for lots of places. Parking good. WiFi worked well. Usually I have never found fault with a premier inn until this visit

A Truly Disappointing Experience – Multiple Room Moves, Hygiene Issues, and No Real Resolution I stayed at this Premier Inn from April 11th to 13th, and unfortunately, it was one of the most disappointing hotel experiences I’ve ever had. I originally booked Room 166, but shortly after checking in, I discovered the shower was spraying water all over the bathroom and neither the shower nor the sink could maintain a constant temperature – alternating between scalding hot and freezing cold. I reported the issue on the morning of April 12th and was told it would be fixed by evening. When we returned that evening, nothing had been done, and the issue persisted. My husband went back to reception, and we were moved to Room 141. That room brought a new issue – a bug was found on the bed. Once again, we had to go to reception, and we were moved a second time, this time to Room 204. While Room 204 was tolerable in comparison, it still had its problems: • One of the pillows, sealed in plastic for “freshness,” was mouldy • The bathroom extractor fan didn’t work • The bath drained poorly, leaving water pooling after each use Having to move three times in a two-night stay, coupled with ongoing hygiene and maintenance issues, caused significant disruption and discomfort. I contacted Premier Inn directly afterward, hoping for a reasonable resolution, but the response I received showed no real concern or accountability. It’s incredibly disappointing to experience this level of neglect and then be met with such indifference from customer service. I expected better from a well-known hotel chain. If you're considering staying here, I would strongly recommend thinking twice. Considering this cost me £190, so much for a 'Good Nights Sleep Guarantee'

This hotel is dropped its standards in the last year. It is clearly understaffed. The rooms are ok but the bathrooms need attention. You now have to notify staff if you require your room serviced. The restaurant is now only open for breakfast but only doing a limited service and then the bar and restaurant is open from 4pm also only doing a limited service and no bar food. The corridors are full of rubbish from people’s room and left over takeaways but you can’t blame people when the hotel does not provide a adequate place for customers. Would seriously lot at alternative places to stay.

This was booked for us by my son who thought premier ment best, it is a hotel from hell, We checked in which took over half an hour as the receptionist was on the phone, then we tried going for something to eat where we were told we should have booked and had a two hour wait, there were only three staff on front of house, there were people waiting to be served at the bar for over half an hour and still waiting when we were turned away, we entered our room 53, which was right on the end of a block of rooms, we did not sleep all night, bed mattress was very uncomfortable and road noise all night, in the morning we went for breakfast at 07:00 the breakfast was not ready and was asked to wait half an hour, we had other places to be so gave it a miss, this is the first and last time we will stay

Sharon on reception. Amazing friendly and professional Diego in restaurant also amazing both in valuable members of staff so attentive and lovely felt so sorry they were understaffed. But he was so lovely and the welcome at reception also was first class