Hotel Rosatsch

We stayed here for the 3rd time, this time booked 4 x 4 rooms for one entire week + very friendly and efficient staff in restaurant and bar and cleaning personell + nice rooms - Reception and leadership: no real interest in guests, not even a thank you after paying several 1000.—- - lack of hospitality and understanding what the hotel industry is all about, lack of presence of leadership - attention to details and proactivity got lost A bit sad to see how the hotel changed after Christoph left - the heart didn’t go on… - heating in room either no heating or very hot room

Two of us stayed for 3 nights in a junior suite in their "Residence" wing. Had requested separate beddings, and a 1.50m long sofa had been made up as one of the "beds". Not suitable for an adult. However, this was promptly rectified even though it was late in the evening when we arrived. The room was very quiet, as we had requested. It was also clean and spacious. All rooms in the hotel are non-smoking. The staff were extremely friendly, attentive and helpful. We had a few special requests concerning our half-board and departure arrangements and they did our very best to satisfy them. The same can be said for the restaurant staff. We found the quality of the breads, the breakfast selection and the evening set menus excellent. I had chosen this hotel as it was the only one I could find with a reasonable cancellation policy (2 days before arrival instead of 2-3 weeks which are customary for most hoteliers in Pontresina at this time of the year). My basic complaint is that the hotel looks completely tatty and worn out. The manager confirmed that they are going through a large-scale refurbishment. Step by step, beginning with the common areas such as the spa and pool, which all guests can use... other parts of the hotel such as the the rooms themselves, the corridors or the lifts seem to be further down the list...The lift was very small and waiting times long: you are statistically very likely to stop on a few floors before you reach destination. Altogether, despite the good service and nice food, in my view not good value for money compared to the other 4* hotels I normally use in Pontresina.

We stayed 2 nights in this very nice and centrally located hotel in charming Pontresina. The hotel is priceworthy in comparison with other hotels nearby. It has a beautiful big Spa, which is complimentary; big pool, three different saunas, relax room and possibility to have massage treatments. This is excellent to use on a day with bad weather, or in the evening. The hotel also has a big but cosy bar, with plenty of fine drinks + a bar menu. The staff is friendly & helpful and breakfast very good in a very nice restaurant (there are two restaurants in the hotel). The interior of the hotel has high class. We stayed in room nr 403 which has a nice view, a very comfortable bed and top noch bed linen. The room was small with a tiny bathroom - but equipped with a free rucksack/backpack to borrow, as well as walking sticks. No mini bar or aircon. The big Plus in the Pontresina/Sankt Moritz area is that if you stay 2 nights or more, you get a free pass for all the ski lifts and local buses. We would definately choose to stay in this hotel again, if we come back to the area. Thank you!