Usuario invitado
23 de abril de 2023
Nice cleanly hotel. I wish I could stop there, but there are more that must be told. The management had a very unengaged attitude. Didn’t answer emails in advance about questions regarding our reservation, didn’t greet us in the hotel, always hiding behind the computer screen. The owners little dog was free to roam breakfast area every morning begging for food from our table. But the most alarming aspect was how additional cost was added to our bill. In the end our stay cost 240 euro more than what was written on our reservation confirmation. And we found out that the "Spa" that I had reserved for one evening at a $20 additional price ended up costing us $80 since the entire family of four spent time in the sauna. None of this information was available in advance. Who would pay $80 for a 1 hour sauna? I asked about this, but the staff referenced some hidden text on their website which I was unable to find on my own. There was no mentioning about this on any booking confirmation. When I objected I just got a snarky response: “Well, this IS the price!”. So if you are looking for a vacation with poor service and fraudulent business practice, then Hotel Garni Pegra is the place for you. (If manager answers this review, you can all see how any blame will be solely placed on their customers.)
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