Palais de Mahe - a CGH Earth Experience

Palais de Mahé Expensive hotel but not a luxurious experience. When I booked 3 nights at Palais de Mahé I was expecting a top and unique experience. A couple of points have been contributing to my below par level of satisfaction - 3 days without wifi in our room despite asking the reception for addressing the issue. Was working only in the restaurant and lobby. Not acceptable in such a property. 4G was even not working in our room. - Lack of personal touch making a hotel unique and classy. When having a tea next to the pool, there was no biscuit/sweets when even basic places are providing this small add on. No flowers in the room, only one armchair for a double occupancy room. - Breakfast: ok but nothing great for such a supposed to be top range hotel. Very narrow choice of marmelade, average quality bread basket including no French bread (only toasts on request) in a city where French bread is easily available. Croissants were not excellent when u can find very good ones at Bakerstreet, an address itself recommended by the Palais de Mahé's reception as potential a place to have coffee with Danish pastries! - Transfer to Chennai Airport done in a car without Air Conditioning. We have been informed at last minute that AC was not working giving us no opportunity to ask for an another one. Having said that the staff was doing its best to help us and was very friendly. We have been under the impression that this hotel is managed by real estate/interior design specialists BUT not by experienced hospitablity experts.

Amazing hotel in all respects: location could not be better placed in the French Quarter and near the beach, all staff members we exceptional, quality, warmth and professionalism of service, wonderful atmosphere, amazing food - both variety and quality, rooms are just stunning, pool area beautiful and many facilities available.... everything impressive and special. I've travelled extensively around the world and have never felt more welcome, safe and comfortable. Thank you to the entire team.

We stayed here as part of our Southern India trip and our 2 day visit to Pondicherry. Its quite an iconic hotel in the area with many Indian tourists taking selfies outside the front of the hotel. Its well positioned in the tourist area and close to the beach promenade. We were met with garlands of flowers and a cool drink. The room was clean and with efficient AC. It opened out onto the area next to the pool and had 2 chairs and a table outside so you could sit and read, drink etc. There were windows at the back of the bedroom but they open up into a small internal type shaft that gave no view. We had an evening meal here which was lovely and both breakfasts were decent quality with lots of choice. There is a small bar on the 2nd floor next to the open air restaurant. We had a drink from there but took it on the tables outside as the was not a lot of atmosphere in the bar. We used the swimming pool but space is restricted for sunbeds with only 8 beds available. Overall we enjoyed our stay and would recommend it to others.

We had a wonderful stay at this delightful property . Our room had an enormous terrace overlooking the pool. Big shout out to absolutely all the friendly team who made us feel so special .we ate every meal during our 3 day stay on the rooftop terrace , the food was exceptionally good . This hotel is so popular everyone has a selfie outside ! Would definitely recommend a stay if you are visiting Pondicherry.

We realised during our holiday, CGH hotels provide excellent hotels with great atmosphere and friendly welcoming and engaging staff. On the whole these hotels been faultless , especially this one. As soon as you arrive at this hotel in the French part of Pondicherry, you soon realise everyone wants their photo taken outside this hotel (so funny). Initial welcome friendly and welcoming. Hotel is beautiful with pool in the court yard. ( my only comment would be the water was rather chilly). Being in the French part, coffee bar served excellent coffee. Lift to the our room which was beautiful, clean and well designed. Restaurant on the rood top, staff excellent and good choice of food. Food was excellent with local foods. Bar had a sitting area inside or outside over looking the inner court yard. We throughly enjoyed this stay and would return .