Palais de Mahe - a CGH Earth Experience

Amazing hotel in all respects: location could not be better placed in the French Quarter and near the beach, all staff members we exceptional, quality, warmth and professionalism of service, wonderful atmosphere, amazing food - both variety and quality, rooms are just stunning, pool area beautiful and many facilities available.... everything impressive and special. I've travelled extensively around the world and have never felt more welcome, safe and comfortable. Thank you to the entire team.

Property is very neat and clean. Staff is very friendly Specially Shyam and Jagdish are very helpful. Property is located in white town and near to rock beach. Food quality of restaurant is very Good. Limited options for breakfast but after you eat thm you will say waoooo

Perfect rooms , good sleep quality, lovely organic toiletry , amazing food, and super service.. the restaurant with the terrace and breakfast was amazing, the front office helpful with information on things to do. Had a lovely time by the pool and enjoyed with friends, central location in White town and beach is a block away. Lovely old embroidery workshop close by run by nuns.

We stayed briefly at the CGH Earth Palais de Mahe on the pretty city of Pondicherry. It has a heritage feel but is a reproduction and a modern building. It’s in an excellent location, just one block from the sea front with lots of shops and restaurants nearby. Check in was smooth and efficient, check out was the same. There is a very small pool in the central courtyard, sadly not used by anyone during our stay as there was major building works in the property next door, so lots of noise from early until late evening. The neighbourhood in general is quite noisy so light sleepers will need to be prepared. Pondicherry seems to be the site of a lot of new building now. We ordered lunch from the café near Reception. The food was average and the service a little slow. Dinner and breakfast were available in the restaurant terrace at the top of the hotel. We had a very good fish dinner and breakfast the next morning was very good, with cereal, toast, coffee, tea, eggs, fruit and many other options made to order. Service can take a little while but is very attentive and the terrace is a very nice setting to enjoy your meals. Choices were on a blackboard in the restaurant. Authentic French pastries would be a welcome addition in this former French colony. Our room was large and comfortable, with a wardrobe, a small safe, a good-sized bathroom, decent Wi-Fi, a TV with international channels, tea and coffee making facilities and air conditioning. The doors were old with large gaps, so bugs may get in, but the hotel did provide plug in anti-mosquito aerosol. Overall, we liked our time at the Palais de Mahe, it’s strong environmental and preserving the city’s heritage and we found it a convenient base to explore the city.

Palais de Mahé Expensive hotel but not a luxurious experience. When I booked 3 nights at Palais de Mahé I was expecting a top and unique experience. A couple of points have been contributing to my below par level of satisfaction - 3 days without wifi in our room despite asking the reception for addressing the issue. Was working only in the restaurant and lobby. Not acceptable in such a property. 4G was even not working in our room. - Lack of personal touch making a hotel unique and classy. When having a tea next to the pool, there was no biscuit/sweets when even basic places are providing this small add on. No flowers in the room, only one armchair for a double occupancy room. - Breakfast: ok but nothing great for such a supposed to be top range hotel. Very narrow choice of marmelade, average quality bread basket including no French bread (only toasts on request) in a city where French bread is easily available. Croissants were not excellent when u can find very good ones at Bakerstreet, an address itself recommended by the Palais de Mahé's reception as potential a place to have coffee with Danish pastries! - Transfer to Chennai Airport done in a car without Air Conditioning. We have been informed at last minute that AC was not working giving us no opportunity to ask for an another one. Having said that the staff was doing its best to help us and was very friendly. We have been under the impression that this hotel is managed by real estate/interior design specialists BUT not by experienced hospitablity experts.