Wave Resort - Ultra All Inclusive

We would highly recommend the Wave Resort, I travelled with my 2 teenagers and booked a lagoon room which had shared access to a private pool, I read reviews beforehand and had asked ahead to book on the sunnyside of the hotel which was perfect, the sun was on pool from 10.30am - 7.30pm The hotel was spotless, one if the cleanest hotels I've stayed in, cleaning staff were friendly, I'd requested no room clean, but clean towels, bins and a mini bar top up daily. The cleaner remembered what drinks the children wanted and was just so kind, even with the language barrier she was patient and kind. The room was spacious, had a large open bathroom and dressing area, more than enough room to hang / fold clothes away. Separate shower and toilet behind glass doors. Beds were comfy, sofa bed was comfy for a teenager. 2 sun loungers on the private terrace, although pool is shared it's very cleverly done so your terrace is private to a degree, a large clothes airer too so could dry swim costumes and towels. The room was quiet, couldn't hear next door and couldn't hear the main road either which I was suprised at seeing that it was so close. The pools were cold,but it was needed as weather was so hot, once you're in you don't notice, it's refreshing. There was food and drink 24hrs a day. Once the buffet restaurant closed, the bistro area opened serving sandwiches, pastries, hot and cold drinks buffet style. The variety of food on offer was huge, even both my fussy eaters found food to eat. There's a mini children's buffet too which was kept clean and tidy. The only complaint is food labelling, often what was labelled was something different and food wasn't always hot. We had a couple of very cold pieces of chicken that had just come from the fryer, so just need to watch out. Staff are super friendly, if you need gluten free food just ask the head chef, he was willing to show everything that was available and also would cook gluten free pasta and pizza out the back in the kitchen, they were aware of cross contamination. Breakfast you could ask for gluten free pancakes, toast. GFree cornflakes available in the buffet and lunch and dinner times GFree bread was available near the salads. If you don't ask, you won't be aware of the gluten free food. Takeaway boxes available if you wanted to eat in the room, and paper cups. This was a life safer for me on numerous occasions. Hotel grounds are large, lots of pools, lots of sunbeds, no reserving sunbeds which helps. Splash area for little ones and slides for older children. We didn't go to the evening entertainment, there were kids clubs and pool tables etc that older children could use, pool bars dotted around too. Pool towels available from the spa daily, a little shop for snacks and souvenirs, indoor play area for little ones too. This hotel literally has everything you can think of. The hotel is on a main road, is also on the beach front which is public, a member of staff is on the gate, so no one can acce

Arrived and check in was speedy. Room 4114 and 4120 were both fab spacious. Fridge was filled with coca cola and we only got 2 a day so spoke with reception and asked for coke zero and to get 3 a day as there was 3 of us. Also had a problem with safe which was dealt with swiftly. Visited the bulgarian and asian both good and great service(preferred bulgarian). 45 lev each for asian. Food in main restaurant was good we were there 11 nights and always found something. Pizzas were yummy. We found food a bit lukewarm and it did get busy. No drinks service its just help yourself Bars were all good, really liked the prosecco and mojitos. Hubby loved the heineken. Beach bar was sooo smokey would be great if the opened the sliding doors to let some fresh air as non smokers we found it too smokey.Lobby bar was good but only open till 11pm could do with a 24 hour bar( not just drinks in bistro cafe) We found the staff pretty friendly. Lifeguards need to lifeguard they just sit on their phones most of time especially at heated outdoor kids pool and indoor pool Music at outdoor pool was far too loud. Son liked the outdoor snack bars burgers pizza fruit etc again we found it all lukewarm. Loved the watermelon and strawberries What let this hotel down was the evening entertainment and cold drinks. The entertainment was pretty basic. Were used to 5 star turkey where you see some fab productions, the white party what a disappointment we were expecting a live band and could do with some live singers at beach bar at night. Also no day entertinament aimed at 8 to 12 year old too big for kids clubs but not allowed to join in with darts etc. Really need to up there game. Soft drinks at pool bars were awful so syrupy and did not taste like coke or sprite also would have loved the water bottles to be kept cold. Might be worth considering some fridges with cans and water bottles. Pool tables and arcade games are 5 lev a time which is pretty steep. Son loved the nightly pool orbs at 10 lev for 7 mins thought that was decent. We took the hotel bus to pomorie not worth going to. Nessebar in a taxi was 40 lev each way a nice trip out. Overall hotel is nice its clean and grounds are nice with good rooms. Food decent as are cocktails but there is room for improvement. We would go back and we would recommend hotel

Spent 7 days at the resort from 4th August to 11th August. They say first impression counts, well my first impression was not too good. We have arrived at the hotel at around 1.30pm, went straight to the reception, no hello, welcome, nothing. Young girl at the reception took our names, gave us the bracelets and told us to come at 3pm. They are very strict with the check in, didn't even check if the room was available. We didn't think it was a problem as we knew check in was at 3pm, it was the attitude of the person at the reception. She came across very uninterested and quite bored of having to deal with another holiday maker. We returned at 3pm, gave us our room card and no more then three words, apart from ''go this way''. So not a great start! She could have at least say have a nice holiday, hope you enjoy your stay, anything. Even if you say thank you, they say nothing back. You are welcome would be nice. Anyways, opened our room and it was spotlessly clean, very spacious, lovely walk in wardrobe and a mini fridge fully stocked. However, we had a problem with hundreds of mosquitos on the balcony, so we couldn't open the balcony on our first day/night. Even the netting didn't help, mosquitos were trying to get in through the gap. We did report it to the reception and they said no problem, they will send someone to look at it. The next day there were signs everywhere telling people that they will be spraying the whole area against the mosquitos. They did, and we had no problem for the rest of our stay. Most of balconies have bird nests in them, so expect a lot of bird droppings. Apart from not the best start, we did have a great holiday. The whole resort is beautifully designed, we didnt mind that it was isolated, it suited us perfectly. Appreciated the heated pool, as rest were too cold for me. Food was very good and plenty of it. I didn't even know that you could cook rice or potatoes in so many different ways. Definitely took some inspiration with me. Breakfast were the most enjoyable as it wasnt too busy. Lunch and especially dinners very hectic, some local people were a bit too loud for my liking, with one local man even putting his bare feet on the table, his young son followed him and did the same later on. It put me off of eating, had to leave dinner earlier. Kids running around helping themselves, spilling and dropping food on the floor as parents were too busy either on their phones or having a good time with other adults. I wish parents accompanied their kids and help them with their food. I must praise all the cleaners, staff at the restaurant, bars, gardeners, entertainment team and security guys. Everyone works very hard, always saying hello with a smile. The resort itself is very clean, as soon as someone drops the food on the floor, cleaners are there within few seconds and clean it up. Entertainment team would never pass you without saying hello. Very friendly and not too pushy to join in if you didn't fancy. But I must also

More common sense from staff and management needed. Weather not great tonight so the entertainment has been moved indoors from the beach bar. Lobby bar closes at 11pm which is fine when entertainment is located outside but considering everybody is indoors tonight they have still shut the bar at 11pm with everybody being told to walk down to the beach to get a drink. Where are the staff from the beach bar tonight because they could have come to man the indoor bar instead of just standing around doing nothing at the beach. Just tried to speak to the bar manager about it but as usual the staff do not care and just shrugged his shoulders was not interested and walked off. Staff are very rude in this hotel and will not return to this hotel again just down to fact the staff are not welcoming what so ever Lots more to say but will leave that for another day.

We absolutely loved our time at this hotel. Chek-in was very quick. We arrived early in the afternoon, so we had a couple of hours to wait before we could access our room. We were able to access all amenities, though. We had a junior suite at the corner of the left wing. It was very spacious, and we had great views of the entire complex. The shower is separate from the toilet, and there are 2 sinks just outside. The wardrobe space wasn't quite enough for 4 people, but it wasn't an issue for us. The safe is situated on the bottom shelf. There is a large bed, and the sofa forked the 2 other beds. Our kids are 8, so there was plenty of space for them to stretch out. The room was very clean, and the mini bar was refilled as required. The room is open plan, bar the toilet and shower cubicles, so I dont think I'd book that room when my kids are older as there wasn't much privacy when getting changed. The buffet restaurant was kept very clean. The tables, floors, and serving areas are constantly cleared of food. There was a wide variety of food served at every meal, but it didn't vary too much from night to night. All food was very well cooked. The restaurant caters more for German and Eastern European guests, but I took it as an opportunity to sample foods I wouldn't normally eat. One of my kids regularly found difficulty finding food he could eat he could eat and usually ended up with pizza, pasta, and chips on his plate. There was one night when several children were wandering around with plain pasta and chips on their plates, so he wasn't the only one struggling. Chicken nuggets were served one night, and the queue was huge and contained both adults and children. We didn't use the other restaurants. The snack bar is situated just outside the buffet restaurant and from 10 onwards has a selection of sandwiches, muffins, doughnuts, yoghurt, tea, coffee, soft drinks and lager. The bars all had a decent selection of drinks. Teas and coffees are served from them as well. There is a decent cocktail list. Only the indoor bar makes them from scratch as the rest seemed to have pre-made cocktails. Staff took requests from guests or gave suggestions for cocktails not on the menu, which was good. As is common abroad, there was no diluting juice; only carbonated juice or fruit juice for children. There are a lot of seating areas throughout the hotel where guests can sit with a drink or snack. Areas such as the outdoor balcony fill up quickly. The pool bar fills up quickly at night because the mini disco is held there, and it is beside the theatre where shows are performed. There is a quieter bar just before the beach, which has live music until curfew. The pool area is huge, and sunbeds are plentiful. The cushioned beds were mostly all reserved by 9 am, but several remained. Very few sunbeds were reserved by half 7/8 and at 10 am one day, I could see from my balcony that over 80 remained free. Sunbeds were available throughout the day, often 2, 3 in a

Travelled as a couple but part of a larger group inc kids/teens. Hotel is modern (build 2019), extremely clean and has friendly staff. Pool areas are great with a massive central pool, 16+ pool/area, activity pool and four water slides/ aqua area. There is also a spa with internal pool and Jacuzzi. One buffet restaurant, three à la carte and food court. Four bars - main building, pool, food court and beach bar. I cannot fault the staff for their readiness to help or the cleanliness of the hotel. The food in the à la cartes were really good but after a couple of weeks the buffet becomes a little boring which too much pork and fish options (personal opinion as I don’t eat them). I would also be careful with the labelling sometimes as some key ingredients were omitted which could cause a problem. Also kids switched some signs which I am sure was funny for them but ….!! The entertainment team was very proactive and friendly and I think had a good balance of asking you to join them and no hassling if you just wanted to chill. My main issue with the hotel is the drinks. The positives are that you can help yourself to beer on tap, wine and spirits along with soft drinks in the buffet. However, if you asked for a bottle of water they would never give cold water unless you specifically asked. When 30c+ everything should be cold. Also their cocktails are not very good with the exception of Expresso Martini but this, for some unknown reason, isn’t served in the beach bar. Evening entertainment we never went to the 9pm shows so cannot comment on these. We did go to the beach bar for the 10.15pm shows which were mainly signers. Generally they were enjoyable with one main exception - a Robbie Williams act who had appeared on Bulgaria X Factor but he was truly awful but he thought he was a star! Would we go back to Bulgaria, definitely. Would we go back to Waves probably but not for a few years to see if there is any improvements. We enjoyed our time there and I’m sure you will, especially if you are a family. It could be so much better with some small changes though.