Emily E
21 de octubre de 2024
I stayed at this hotel with two friends, expecting a 4-star experience, but it was barely 2 stars. The room was nothing like the photos—those likely only show the luxury suites with private pools. Our room was outdated, the air conditioner leaked, and the bathroom was dirty with no ventilation. The food was awful. The buffet was the same every night, with minimal fresh fruit or vegetables. My vegetarian friend was stuck eating just salad or spaghetti for every meal, and snacks throughout the day were limited to poor-quality meat options. The cocktails came from a machine, loaded with sugar, and tasted artificial. When I tried to take photos of the food, I was told this wasn’t allowed, raising serious concerns about their transparency. The staff were unhelpful and rude, especially when we asked about vegetarian options or the dinner menu. Oddly, one of the stars had been removed from the hotel’s rating sign, which speaks volumes. The pool was much smaller than pictured, and we could see into the “private” pools, which never got any sun. The hotel also seemed to be a family home, with relatives constantly around the pool, which felt intrusive and unprofessional for a supposed 4-star resort. In short, listen to the 1-star reviews—they’re accurate. We ended up eating out every night and wouldn’t recommend this hotel to anyone.
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