Musae Relais & Spa

Comfortable beds, excellent breakfast and hotel staff. Everything is weighty and tidy. We stayed in standart rooms with street entry. The hotel has a very small reception, quite representative. Free shuttle, parking ( 20€) I recommend, for shot stay.

Nice place but pictures are a little misleading. The spa is extra $ and there is no access to a pool or hottub unless you’re in a suite on the upper floor. Our room opened directly onto the street. Also, we didn’t have a completely enclosed bathroom. It was just a partition between the toilet and bedroom. So, this was awkward when using the toilet😳. Breakfast was great and it was very clean.

We stayed here for 4 nights for a wedding in May. The penthouse was very nice and modern, especially the outdoor decking and hot tub, which was ready to use upon arrival. The penthouse was not actually at the location of the hotel though, but a few streets away. However, the staff helped us with our luggage to our apartment on a golf buggy. The property itself is a shared apartment building with residential properties underneath the penthouse. The room was up 3 flights of stairs and there is no lift, so just bear this in mind when booking. The staff were very friendly and helpful, and the complimentary breakfast was beautiful and brought directly to our room every morning. The apartment was generally clean however there was mould in the bathroom upon arrival and stagnant water left in the kettle from previous guests. We travelled with a baby which we added onto the booking at a later date. We were told there would be no extra cost for this on the phone, then when we arrived at the property were charged an additional €120 hidden cost which was very disappointing. Overall, the stay was nice and the apartments are very close to the centre, so all the main attractions are within walking distance.

We booked this hotel based on the location being in the historic district of Poligniano. However, on the day of our arrival we received a message to meet the attendant at a different address. The address took us to an apartment building on a busy street in the periphery of town. Since we were arriving after hours, we assumed we were meeting someone to pick up the keys to our room. But instead we were told that our room is in the apartment building, which we had arrived at and had no elevator and 63 steps to the room. Needless to say, we were shocked and confused, but the attendant kept apologizing and saying that is the only room that can accommodate 3 people. For breakfast they offered to bring some cream filled pastries to our room. We asked if we could at least come to the hotel to eat a proper breakfast, but that was not possible either. As conciliation we were told we can go to the pastry shop next door to have cream filled pastries instead. Who the heck eats pastries for breakfast!!? Even getting a proper parking was an ordeal but they finally caved and said we could park in the staff parking lot for free. The one positive thing I will say is that the staff seemed genuinely embarrassed about the situation and they were trying to make it right. This could’ve all been avoided if the description of the place was accurately stated on *******.