Giovì Relais

Cuidado, el aire acondicionado no funciona bien. Se mantuvo por encima de los 24 grados. La recepción del hotel no reconoció esto y prácticamente se encogió de hombros como diciendo que es aceptable. Mi hermana y yo viajábamos con nuestros padres ancianos y su habitación no bajaba de los 25 grados. Demasiado calor para personas mayores de 80 años. El hotel nos dijo que estaban completos para una noche y que la otra noche tenían una habitación disponible en su otra propiedad. Desafortunadamente, esto no era aceptable para separarme de mis padres ancianos, pero el hotel proporcionó ventiladores antiguos. El desayuno era bueno y la ubicación era buena. Pero la comodidad después de un día explorando era horrible para volver a una habitación hirviendo.

This hotel was unwilling to accommodate our request to cancel the stay and charged us the full amount despite us never stepping foot on the property. Their staff provided zero support; it was a very disappointing experience. Use caution when booking

We booked 7 nights’ accommodation at Giovi Relais in a Junior Suite, in early July 2023, upon entering our room we could feel the heat, but attributed this to simply the room being vacant and the air conditioning not operational. We kept the air conditioning going continuously and even got the receptionist to come and check the settings, given there were no instructions supplied, however the rooms temperature did not reduce. We spent an unbearable first night in the hot room even sitting outside on the terrace to gain some relief, as it was cooler outside at 3am, than in our room. First thing in the morning we reported the air conditioning not working and asked to be moved to another room, however, were told that this would not be possible until the following night as they had no vacancies. As no further remedy was provided, we advised reception that we could not stay another sleepless night in the heat of the room they had supplied. We advised reluctantly we would have to leave and find alternate accommodation given the forecasted temperatures where in the high 30’s to low 40’s. Even though we had only stayed 1 night of the 7 nights we had booked Giovi Relais had the audacity to charge us for 4 nights' accommodation as they said this was the penalty under their terms and conditions for cancelling. Despite profusely arguing our point that we would have gladly stayed at this accommodation had we received the services that we had indeed booked (an airconditioned room), Giovi Relais still proceeded to charge us for 4 nights with no apology or hint of customer service. Given our experience we would NOT recommend this establishment to anyone. Happily, I can confirm that our insurance refunded us for being unnecessarily overcharged for services not received and furthermore we were fortunate to locate alternate accommodation that was both cheaper and superior to that offered by Giovi Relais.