Grand Sentosa Hotel

We understood that the hotel is a non-smoking hotel. However when we checked into our room, the room itself reeked of cigarette smell. When we enter the room, there was no chair to the desk. There was no hangers in the cupboard. When I open the cupboard door, cigarette smell was evident. The shower towels are also reeked with cigarette smell . There was no face towels, hand towels and bath mats. It was also observed that walls has cracks. The aircon ducts also blew cigarette smoke into our room. We had to get deodorant to remove the cigarette smell. The hot shower was not functioning. The water pressure was weak. Overall experience was poor staying in this hotel.

I’ve no clue what others review as good and friendly front desk staff but from the moment I stepped in to check in, the indian lady at the counter didn’t care. Greeted her and thanked her for accommodating us but she didn’t even acknowledge us. Before me were 2 guys having issues with their traveloka booking but she didn’t even care to assist them properly. And after me were a couple who also tried to be friendly but same as me, she didn’t acknowledge them. What a vibe to have. Everything here is dated, screams renovation needs. My sink faucet was swaying left to right. Shower pressure was not strong. Room and hallways smelled like cigarette though each door was tagged with a no smoking sign. Mindblown. First morning, we were awakened by the strong smell of smoke, it was around 6:30am and it was alarming as it smelled like something was burning, guess it’s normal here, can’t tell if it was Cigar or something else but it was strong enough to wake us up, lol.. when I inspected outside, the entire lobby smelled of smoke. It was same story the next day btw. Location is not bad, and so are the rest of the hotels here, so many options. This hotel goes to my x list, non friendly staff means x. I can make due of old buildings and everything but a receptionist who can’t do her job properly is a red flag.