Four Points by Sheraton Plano

Rough start but we WILL stay here again! Check-in was a problem as the attendant ignored our prior reservation (and payment) and created a new one thus charging us a second time. The hotel had only down pillows and comforters, comfortable but I'm highly allergic to them. The attendant on duty tried to locate non-feather pillows and finally found one out of four. My wife enjoyed it while I used a blanket and bath towel for a pillow. The Assistant General Manager was very understanding and made everything right the next day so our second night was much better.

Very clean and aesthetic hotel! Staff was helpful and very nice! If I had to complain about anything it would be that the shower water didn’t get hot enough to melt my skin. But other than that it was a great experience!

Friendly staff. Water pressure no more than a trickle. Water took 15-20 min to warm up. No weekend maintenance available.

Staff really took care of us !! Rooms were ready early as requested , they helped bandage 1 person in our party that cut himself , they were attentive to our children, and just overall helpful and attentive . This hotel was very convenient, clean, etc, and I will definitely stay here again when in the area . So a BIG thank you to all the staff!

Great Choice This hotel was in a nice area, quaint, clean and the staff was very friendly. 10 out of 10 recommend.