Hampton Inn Indianapolis-Southwest/Plainfield

We were traveling as a family and stopped here for an overnight because they offer a family suite that sleeps eight. Price for the room was cheaper than other hotels that offer similar sized rooms that sleep at least seven. Room was perfect sized for our family. Breakfast was great. Overall above average experience.

Customer service sucks. Ladies on 2nd shift were very nice. GM seems a lil stuck up and night shift guy was rude unclean and unhelpful. He sleeps in office does not clean on night shift at all coffee was nasty

The carpet was sticky and dirty. We had to keep shoes on in the room. I asked the front desk for clean towels and they did not have any. They told me to use pool towels which were old and thin and barely dried me off after my shower.

My son and I stayed here for the night as part of a trip back home for the holidays. The hotel is conveniently located off I-70 and provided a good place to stop and rest for the night. I'd like to start by saying that the entire staff was super friendly. The check in/out team, the breakfast team, and anyone else that we interacted with. The room was a typical size that you'd find at a mid range hotel. the biggest issue that we had is that the entire hotel smelled like pet dander. The hallways reeked of it and there was animal hair coating the entrance ways to all of the rooms that I observed; to include ours. Our room smelled like a mix between clean hidden pet odor. It was pretty overbearing and I can see it being a significant issue for folks with sensitive allergies. Breakfast in the morning was your typical Hampton Inn fare of some sort of egg substance, turkey sausage, cereal, juices, milk, and hot coffee. The selection was good and the breakfast hosted ensured that it was very well stocked. Overall, we had a very good stay. there are two other Hilton options in the area (Embassy Suites and Homewood Suites) if you're looking for something else. The Embassy Suites looks very very nice, but they didn't have two queen beds available the night we were staying, so we stayed with the Hampton Inn. We paid $98/night with a discount code and found the room to suit our needs. Probably wouldn't stay again because of the pet dander smells, but if that doesn't bother you, then it's a fine choice

nice hotel; no complaints; everything was as I like it when I check into a hotel; I like they cleaned the room on request; one of my colleagues is going to travel to indianapolis on 10/24 and i recommended she stay at Hampton Inn because of my experience

Parking lot was being sealed. Not enough spaces for guests. When I politely inquired of the owner about where to park, he had no answer. Told me to park next door on restaurant lot. He had no arrangement for temporary alternative parking. Blew his top when I POLITELY inquired about alternative parking. He cancelled my reservation and threatened to call police. I left and checked into Homewood Suites next door. They couldn't have been nicer and more accommodating. Employees of Hampton Inn were nice. Owner not so much. AVOID Hampton Inn Plainfield and stay Homewood or Embassy Suites on same road in Plainfield. Those Hampton Inn employees should find a better working environment. If owner is this rude to customers, he's likely worse to employees.

Rooms need updating. Poor cleaning service and make sure you ask for your room to be cleaned or it won't be. Some of the personnel were pleasant - seems top be over managed, but still don't get it right.

Thanks! It was a good stay and the kids enjoyed the overnight. Front desk was great and helpful and everything was well-stocked. Breakfast was good and just what we expected. The space was clean and taken care of.

The curtains didn’t Cover the length of the window - I would assume it was due to the placement of the heater. There was light shining in our room all night. The heater was also loud. There was also a sticky residue on the TV guide. The room seemed quite a bit smaller than others I have stayed in as well. The staff were nice and the breakfast was good though.