Grecotel LUXME White

We stayed for 10 nights at Grecotel Lux Me White Palace. You are welcomed in the open air reception by a cool face towel and welcome drink, checked in and provided with information about the hotel. We booked a swim up Lux Me room. Our first room wasn’t directly on the pool so we asked for a different room. We stayed 1 night in room 1 and were then moved to a room in another block for the remainder of our stay. Rooms are nice enough but dated and not the most modern or luxurious rooms we have stayed in. There is room for improvement. We were joined by family members who had booked sea view junior suites. These rooms were nicer with a more modern walk in shower and lots more storage space and seating areas, along with the lovely sea views. Staff were very pleasant and polite. The grounds and pools are stunning and well maintained. There are a good selection of restaurants with a high standard of food and drinks. We couldn’t manage to pre book before arrival but did manage to book on arrival but usually late sittings. The buffet was very good with a great selection of salads, breads, various cooking stations. Food is not labelled for allergens so you do need to find a member of staff to find out about ingredients. There is lovely wine tasting section within the buffet. We visited the farm which was a really good experience and lots of food to try. Visit is free, you just have to pay and pre book for the coach. The beach is narrow with sand and stones. It is very relaxing sitting listening to the waves while in the restaurants or at the bar.

The poorest “5star” we have ever visited. No sunbeds around the pool unless you reserve them before 7.30. Charged an extra 140 euros tax for a 14 night stay. This after paying over £8000. for 2 people. Booked a suite but put into a family room with 1 double and 1 single bed. When we complained we were told that it was a suite. All the beach umbrellas were reserved for specific rooms. Ours didn’t qualify. After complaining about the sunbeds we were allocated some beds in a reserved area but unable to use the pool as it was too cold being in the shade all day. Don’t waste your money going here, although the food and the staff are very good. The balcony is in permanent shade and quite small, only enough room for 2 chairs. When you sit on the balcony the view is blocked off by a large barrier. What looks like an infinity pool on the website is actually just a water tank on the roof of the dining hall.

We spent a week at the Grecotel white palace and really enjoyed it, having stayed at Ikos hotels for the past 8 years, it's hard not to compare, it's not on Ikos level but definitely could be. We arrived around 11.30pm with a lovely greeting of cold towels and a welcome drink and shown to our room. We did partake in a late night snack in the sunset lounge, but no beverages were on offer as the bar closed at 12am, which was slightly disappointing. Positives of the hotel are the location/setting, cleanliness of hotel and room, food & drink options and the staff, they were so friendly, attentative and made a fuss of our children. I won't list negatives, but a few things we feel they could improve upon would be: Buffet and a la cartes were all good, I think a bit more variety for breakfast would be advantageous, more cereal options, smoothies, different flavour yoghurts for kids, waffles etc Agreco Farm was great, but there is a fee of €8 pp for coach return, which we weren't told about when booking. Crepe and ice cream bar were a favourite with our children. Minibar lacked variety, beer, soft drinks, water and that was it. Milk in room for coffee and tea. A singer/pianist or some form of entertainment in the sunset bar maybe twice a week. Make people aware of the wine library, we only found out on our 2nd to last day. Waterpark at sister hotel was great but the splash zone was far too cold for little ones. Overall, we would definitely recommend this hotel and would visit more of the Grecotel hotels, it's definitely value for money, when you think Ikos Aria was £3k more for the same week.

The hotel is lovely. Friendly & efficient staff, great variety of delicious food. There are a number of restaurants all offering different menus. The White restaurant was incredible & we also enjoyed our visit to the farm. We swam in the sea & also enjoyed the pools. Setting is beautiful, a thoroughly relaxing & enjoyable holiday.

I have a mixed review because there are pros and cons about this hotel. The pros: Lovely looking hotel with good facilities. All the restaurants offer good food. Staff are accommodating and friendly on the whole. Great drinks at the bar. Fabulous mixologists. Cons: Entry level rooms leave a lot to be desired The bathroom is small and the shower is in the bath but way too narrow for a full grown adult to have a comfortable shower. The water spills over the edge of the bath drenching the floor causing slip hazards, the bath mat is not enough so we resorted to using the towels to mop up the water. There is no extraction fan so the steam lingers in the bathroom making it hard to use the mirrors. We had to open the bathroom window which opened up onto a dry wall, the bathroom door and the balcony door. Despite these efforts the steam settled on our clothes and bed linen. There is a constant smell of sewage coming from the bathroom floor grill. The beach is very narrow and poorly maintained. Limited adult only public areas. If you are sensitive to smoke or have a lung condition, as I do, you will invariably encounter smokers in the pool area. There are no designated no smoking areas. Mosquitoes are a problem, I was bitten 18 times. Although there is mozy repellent in the room. They should really fumigate once in a while to keep the pests at bay. We have traveled extensively around the world, staying in 5* resorts so this review is coming from an informed viewpoint. With some tweaking the hotel could be a great place to stay.