Bramwood Cottages

We travel to many holiday cottages and this visit to the tack room left us a little disappointed as we have had some excellent stays with some very customer focused owners. It let us down in the following areas; Cleaning and maintenance - The property was not cleaned to an acceptable standard with a number of utensils having rust/food stuffs still on, glasses being stained, smudged and the grill had what looked to be dry cheese and breadcrumbs still in the grill pan. Shower kept on going hot and cold which was uncomfortable to say the least. Front door could not be opened into stable door format due to relevant locks not working or fitting properly into their housing. Information - not customer focused with regards local information and places to visit. No information was available at the property on the local area which would have been a nice touch. Also upon speaking to a male person (name unknown as they did not introduce themselves) he came across as unfriendly and unprofessional in their approach. Also no information regarding bin use or car park rules. No visitors book to leave any feedback or comments. However there was a COVID QR code on show which is not relevant in light of current guidelines at this present time which could have been exchanged for visitor information and attractions. General - bedroom good size but let down due to not being able to sleep properly due to light coming in from the windows. No blackout curtains or blackout blinds on the velux windows. Road traffic noise is also another reason why sleep was deprived during this visit. It needs a little more thought to go into the property with what would be expected from a holiday cottage. The chairs within the living area were uncomfortable for sitting over long periods. It is a very small living area and some thought needs to go into this area in making it more practical. Having eating area under TV in living area was not practical is one element that should be reviewed. It is a very small living area compared to the bedroom. We left on Thursday rather than Saturday due to not enjoying our stay at the cottage. My only suggestion would be for the owners to sleep in the property for a week or so to understand the relevant concerns of visitors to the tack room which would give them a more rounded idea and possible practical changes to make the tack room more practical.