Laya Resort Phuket Island

El entorno es aceptable. El hotel, que acaba de abrir, es relativamente nuevo en todos los aspectos y se ajusta a los hábitos de vida del pueblo chino. El servicio era mediocre. Algunos de los empleados de recepción tenían caras frías. El que llevaba el pelo corto en la piscina tenía una expresión de disgusto. Algunos miembros del personal de limpieza nos sonrieron y nos saludaron cuando nos vieron, pero algunas veces, cuando el personal del almuerzo caminó hacia nosotros, voltearon la cara y no nos miraron. Se acabaron los productos de higiene personal y el gel de ducha y aún quedaba algo. Ni siquiera lo repusieron al día siguiente cuando limpié la casa😮💨

El hotel es muy nuevo, la decoración es sencilla y bonita, las instalaciones son muy completas y la piscina es muy buena. Pero el servicio es difícil de describir. Pedí el té de la tarde y me dijeron que tenía que hacer una reserva con media hora de antelación porque llevaría media hora preparar los ingredientes. Luego fui media hora antes y cuando llegó la hora esperé otros 15 minutos. Luego pedimos café y té y esperamos aproximadamente media hora. Se necesitan media hora para preparar té con una bolsita de té y café con una máquina automática. Regresé por la tarde y quise comer algo en el restaurante. Me senté y esperé durante mucho tiempo, pero nadie me respondió. Llamé al camarero y me pidió que esperara un momento. Después de esperar un rato, nadie vino. Fui al mostrador de servicio para obtener el menú y le pedí al personal de servicio que hiciera mi pedido, pero aún así tuve que esperar, y siempre era una espera, sin nadie que me atendiera. Al final tuve que pedir comida para llevar en Grab.

La habitación dispone de agua mineral y café concentrado en cápsulas, tiene champú, gel de ducha y loción corporal útiles y tiene una útil cafetera. El hotel es amigable con los chinos y tiene un gran número de guías chinos. El hotel cuenta con cómodas camas y está a una buena distancia del aeropuerto. Se encuentra a cinco minutos a pie de la playa de Layan, que tiene una playa bonita, agua clara y poca gente. La limpieza del hotel es bastante descuidada y a menudo se olvidan de reponer las sales de baño y las toallas de suelo. Al mismo tiempo, la luz debajo de la mesa de té nunca se podía apagar, lo que merece una mala crítica. El desayuno del hotel ofrece una gama completa de opciones, que incluyen desayunos sencillos y tortillas, un puesto de fideos, fruta y café, y tres platos calientes.

El hotel es nuevo y maravilloso en diseño, decoración, servicio y limpieza. Está a sólo un tercio de hora del aeropuerto y hay un servicio de transporte gratuito a la playa y Boat Avenue. Sus desventajas son que está un poco alejado de las zonas vitales y el precio es elevado.

Location - as expected was further from the main shopping area. Very peaceful at night. But a little inconvenient if you arrive on a late flight and want to buy snacks or drinks as there is not even a mini mart nearby. There is a free shuttle to boat avenue every hour from 11am till evening. Boat Avenue has a huge supermarket and a lot of eateries, but don't expect as much as Patong area. Service - service from staff is good in general with the exceptional of 1 young staff from housekeeping (refer to review of cleanliess below) Cleanliness of room (One Bedroom Suite) - It's disappointingly dirty for a new resort that's supposedly 4 or 5 stars. When we checked in to our first room, upon entering the toilet, there were visible URINE STAINS AND DROPLETS on the floor around the toilet bowl. The urine smell was horrendously terrible, like that of a public hotel. I went down to the reception, and the staff on duty was kind enough to offer a room change, even though I asked for housekeeping to come and clean it. He said the staff on duty was a young boy (same staff with bad service mentioned above) and that a room change would be tons better. I agreed. The concierge staff then brought me to the new room and asked me to check if it's okay. To my horror, there were **** stains on the SEAT. But because the floor was clean and it didn't smell bad like the previous room, I said this new room is better. He then said he would arrange for housekeeping to come and clean the toilet. We waited 25mins and finally at 1045pm, the young boy arrived. The first thing he said when I opened the door was "you want to clean the toilet? I am not maid. Tomorrow you ask the staff to clean" I was appalled and speechless. He repeated it again "I am not maid". I then replied "I waited 25mins cause the reception told me that housekeeping will come to clean. Now you are saying you are not? Okay fine I'll go back to reception" He immediately had a change of tone and said "okay let me see, is just the toilet?" Then he went to check and said he will clean it. That was just the icing on the cake. We realised there was hair in the drawer where the hairdryer is kept. Toothpaste stains on the mirrors and sink. Hair on the toilet floor, a weird green paste like stain on the floor, food stains on the coffee table, etc. For the 3 nights we stayed, all these stains stayed too. All housekeeping does daily is make the bed, change the towels, and clear the trash. Even on our last night, we came back to the new hand towels placed IN the sink. (Refer to photos) Pity I did not take photos of the urine and **** stains, wish I thought to do so earlier. Food - Just okay. Average. Overall, very disappointing stay given the amount we paid. Definitely need to step up in terms of cleanliness. Considering the location is not very convenient, you are better off booking something else closer to amenities.

The hotel is brand new. Amazing pools. Great spacious gym. They even have 2 step machines which is not common in any gyms. Very clean and they also provide a shuttle service to go to the beaches and to Boat Avenue. The breakfast buffet is a selection of both Eastern and Western food. I like that they have varieties of fruits and pastries as well. Coffee and juices are bottomless. It’s just a bit far from the happenings. Had I not gone for a beach run, I won’t see the 4 kilometres of beach umbrellas and shops. If you are at the beach, go towards the left, run for about 1.5 km and you’ll see shops, restaurants, massage places and more hotels.