Melia Vinpearl Phu Quoc

A Complete Disgrace – Diamond Plus Member Treated Like Trash As a Trip Diamond Plus member, I’ve spent hundreds of thousands of dollars annually on hotels around the world. I know what good service looks like, and this hotel is nowhere near acceptable — not even close. Here’s why this place deserves zero stars: 1. Blatantly Unprofessional Staff: I was accused of a late checkout at 11:10 AM, when my confirmed checkout time was 12:00 PM. Even after escalating it to management and proving my case, the receptionist refused to apologize. Unbelievable arrogance. If this is how they treat their most loyal customers, imagine how they treat everyone else. 2. Filthy Pool – a Health Hazard: The swimming pool was disgusting. Dead bugs floating, piles of leaves, and trash clearly visible. It was so dirty I wouldn’t let anyone near it. An absolute disgrace for a place claiming to be a hotel. 3. Trash-Strewn Beach, Useless Lifeguard: The beach was a mess — plastic bottles, wrappers, and no one doing a thing about it. The so-called “lifeguard” was inattentive, distracted, and clearly didn’t care. Safety? Not even on their radar. 4. Dangerous Road Conditions: The road leading to the hotel was like an off-road track. Broken pavement, unpaved sections, potholes everywhere. Total lack of care for guest access or vehicle safety. 5. Broken and Unsafe Balcony Area: The room’s balcony had cracked, uneven flooring and felt unsafe to even stand on — especially dangerous for families with kids. Clearly no maintenance has been done in a long time. 6. Shockingly Rude Staff Throughout: From check-in to checkout, the staff were impolite, dismissive, and cold. Zero sense of hospitality, no customer care, no accountability. Honestly insulting to experience this level of service as a high-tier member. Final Verdict: If this hotel doesn’t value loyal, top-tier guests, they don’t deserve to be in business. I wouldn’t return here if they paid me. Save yourself the disappointment.

Very convenient got free buggy

Excellent stay! The resort generously upgraded our room to a three-bedroom Villa for free although we did not ask for it. When we entered our villa, we were stunned by the spaciousness immediately, There were four washrooms, three bedrooms, a large private swimming pool, a decent kitchen, large dining area and living room, there were also two balconies on the first floor to view the sunset and feel the sea breeze during our 4-day stay. The facilities were also amazing, the water was crystal clear in the beach, exceptional Vietnamese coffee supplied for breakfast, room service was quick and up to standard. The staff was friendly and helpful and their English was surprisingly fine. In terms of negatives, the TV was relatively not big enough compared to the room size, there was no coffee machine, only some instant coffee sticks were provided in the villa, definitely not ideal for coffee lovers. Besides, the Italian restaurant in the resort didn't accept us to pay in cash, unfortunately our credit cards were left in the villa as we thought cash would be accepted. This was a bit annoying since cash of Vietnamese Dung is a legal tender, meaning you must accept it as means of payment by law (unless it is a stock transaction or big business acquisition or merger). After some difficult back-and-forth communications, the staff finally accepted that we could pay in cash, glad that they didn't break the law. Overall great value for money, during our trip we have stayed in three different resorts and this one was obviously the best ones in almost every aspect. Highly recommended If you would like to have an affordable luxurious experience without breaking the bank.

Very good hotel perfect service love the restaurants too highly recommend

We arrived very late on the day. The children are very happy when enter the room until there is one room the air-con is broken and on top of that one of the bed have sand inside. The worst is day after the room service the other bed have sand and they only make bed don’t change the bedding for the room service. The some of the new towels smell of smoke, so becareful when using them. I think just my room I come across like 3. But I don’t know about other. Room service will take 1 hr which is quite standard. The water from the villa maybe is from a tank above the building, I constantly can smell and taste mud from the water, and hot water will run out it everyone use the shower at the same time. There is an accident that they sent us to wrong breakfast area, which is fine but they don’t immediately sent us back to the right one, and let us wait for another buggy. Hair conditioner is run out just after 3 nights (one 1 used it, which mean they didn’t check up and refill) Generally the hotel quality is around 3 stars. However their room services respond very fast. They fix the aircon overnight (even is quite noisy but I think they should make sure the room is okay before the guest arrival) They come in very quickly if you request towels/water. Just the quality is not 5 stars. If you don’t ask them they will not provide you. As for bedding I think they come with sand that why even the replacement still have sand.

Perfect villa