Hanz Sofia Hotel Grand World

We booked a twin room but there were only rooms with double beds. The hotel offered to cancel the reservation or stay with what they had. The room was smoky. The location is very convenient, there is a bus station and Venice River nearby. 

I had a conflict with this hotel, I didn’t stay there and my money was not refunded. When I tried to report this to trip.com service team and they contacted the manager, the manager made up some details of our conflict, lied to trip.com that I “shouted loudly and scolded the staff”, which is absolute nonsense. The thing is the receptionist who is the only staff member left the hotel, while i was waiting for him to give me motorbike for rent, which has been agreed before. He didn’t say a word to me, he just disappeared. Later , when I contacted the hotel by number from their business card, the other person has told me, that the receptionist is her husband and he went to another hotel to help other guests check in. They have several hotels and don’t have staff, so the receptionist guy does shuttle runs between hotels. Just for the note, the description of the hotel says 24 hours front desk. Empty front desk. The biggest problem is that the manager, the wife of the receptionist, has told trip.com that I was being impolite, because I made my decision to not stay at the hotel, where I would constantly need to wait for the service (due to their problems of staff shortage). And she lied, said I was yelling at staff. Which staff, I don’t know. The guy, who btw doesn’t even speak English, was not there. How could I yell to anyone, if I was all alone at the lobby waiting for the receptionist. And when I realized, this hotel is not where I would be comfortable, I cancelled the booking and I told the manager that I did so. And left the key. I wouldn’t think I won’t be able to get my money back. The manager is a liar. And they didn’t give me refund.

My stay at Grand World Phu Quoc near Windonder and Ganh Dau Beach was truly delightful. The resort's picturesque location offered stunning views of the ocean and lush surroundings. The accommodation was luxurious and comfortable, with modern amenities ensuring a relaxing stay. The staff were incredibly attentive, providing excellent service throughout my visit. The culinary experience was exceptional, with a variety of delicious dishes to choose from. I thoroughly enjoyed exploring the nearby attractions, such as Windonder and Ganh Dau Beach, which added to the overall charm of my stay. I would highly recommend Grand World Phu Quoc for a memorable getaway.