DoubleTree by Hilton Philadelphia Center City

We inadvertantly booked Trip.com instead of Hilton directly as I always do. 2 rooms. When we arrived, one room was ready but the other was not. They told us to come back closer to 2pm. We did. Wasn't ready. Come back closer to 3pm, and we were told, "it may be closer to the guaranteed time of 4pm." We had reservations and that would push us. However, we came back at 3 and were told that "because you're third party....." Everyone around us was getting a key but our room wasn't ready. We were made to feel like third class citizens because we were "third party." I wasn't given a chance to show my Hilton Honors number because we were "third party." Well, the "guaranteed" time of 4pm came and went, and we were getting anxious about missing our reservation. At 4:20 the representative went to a manager and got some sort of waiver but explained the room was not the one we paid for. (Two queens) but instead it was 1 queen and beside the elevator. By now we were so late we just went with it. We wasted more than 3 hours in the lobby, were made to feel inferior because we were "third party" and we had a substandard room when we paid for better. Bad experience, made worse by bad policy, insensitivity of representative by continued bexplanation that the reason everyone else was getting their room because we were "third party", apparently a form of low class in Hilton. Well, I'm a Hilton Honors member for decades, and while we made a mistake because you sold rooms to a third party and we were usurped online, our mistake ruined a perfectly good visit.

Excellent stay at the Double Tree Hotel. Just stayed for one night and paid a little more to have a room on the 23rd floor. Had a beautiful view of City Hall. Parking was self park and $38 in the garage next door. However a nice perk is you get parking privileges until 11:59pm on the day of check out. So if you have a few more hours to explore Philly you can just leave your car in the garage. Room was very clean, bright and the staff were friendly. King size bed was comfortable. Overall very satisfied

Good service, terrific location, and reasonable breakfast. Love here! I will revisit here next time. However, I chose this hotel for swimming pool, and the pool was too small and shallow, and water was cold. I guess it was only for kids.

the location is convenient. it is near city hall，the room is very clean.

Overall still good, just no free parking