Courtyard Columbus Phenix City/Riverfront

My stay was great & thanks for having me.

The site said “From the moment you step into our revitalized lobby, you will feel yourself relax.” This place is in the middle of a renovation & it’s all bad. Check out the pics. Don’t be fooled by the riverfront or the staff they don’t care ( that is if you can find a staff member at the desk, cafe, or to clean a room).

Beautiful, updated facility. Terrific location with pedestrian bridge over the river to Columbus. About a 15 minute walk to restaurants. The website indicates EV chargers but not really. There are two normal outdoor wall outlets that you have to be lucky to park near them. The charge for parking in their outdoor parking lot is just a money grab. No free coffee in the lobby which is disappointing.

This hotel was under construction. The pool was closed, which was the sole reason we stayed at this property. Very sketchy characters in this area. Had to pay for parking, even through the area is sparsely populated. Marriott corporate was NOT helpful. This experience is making me question being a loyal Marriott customer.

Make sure you bring an air freshener if you stay here. My room smelled very musty. I am not sure if this is the reason that they were doing some repairs in the hallways. They also scam you on the parking. Even though they say parking is included in the price, they charge you each night. The bait and switch comes when they let you know that it is only free if you park in the garage across the street. This hotel does not live up to the Courtyard standard.

As a solo female traveler I book at hotels where there is a restaurant or bistro offering a light dinner and a glass of wine. I prefer to not to have to go out at night in an unfamiliar city. I booked at the Courtyard Columbus Phenix City/Riverfront SPECIFICALLY because their website stated there was bistro that would be open ( I checked the hours) so I could have a light dinner, glass of wine and then go to my room. Upon checking in, I confirmed that the bistro would be open and was told that it was closed for renovations. I look over and there are clearly no renovations going on. So I had them check a Marriott that was closer to the airport that said they had a bistro (asked them to call) and tjhat bistro wasn't open either. So to not have to search for another hotel at the last minute I said I would stay, but, asked about an upgrade for the inconvenience of having to go out and find somewhere for dinner I was told I could "upgrade" but would ahed to give up the free breakfast. Which really isn't an upgrade. So, not caring so much about breakfast, I took the room. The next morning as I was leaving, I dropped my key in the box and walked past two women working at the front desk and neither one said thank you or have a nice day. I was a guest walking out with my luggage and neither front desk person acknowledged me. As I walked out the door I yelled back thank you and only then did the women at the front desk acknowledge me. If your website says you have it, you need to have it. You must always acknowledge your guests as they come and go. Basics of hospitality.

Well first of all they are remodeling. So the walls are unfinished and stairwells are dusty. The best part of our stay was front desk staff, Tameka and Ashley were very nice and accomodating. The breakfast is Starbucks (not free). Room was clean. The location to Riverwalk was great.

The only good thing is the location. The first room I was assigned was not clean, the internet was in and out, mostly out. I had billing issues and my personal item came up missing. The staff was not concerned about it. I would not stay there again. The Marriott hotels are limited on the river so, this spot pull many people in. Check your room upon check in and keep an eye on your personal property. The staff is not honest. Many lies were told me.

The room was full of roaches. The manager not only rebutted my statement that they had roaches, but also refused to move me or give me a refund. I do not have roaches in my residence and refuse to be subjective to them elsewhere. They never offered to move us because they said the hotel was full. The hotel's GM has closed two cases with the Bonvoy customer service department that I open for them to address this incident. All of this is unacceptable. Since you lied to your Bonvoy customer service department, keep closing the cases, and denying the pictures and videos even after your maintenance guy saw the bugs, I will share them here. The first photo is the roach I killed on the desk under the TV with one of my shoes, the second is one is on a counter, and the third one is above the TV. The roach on the phone located near the beds - opposite side of the TV, was too fast for me to catch a picture of it.