Centara Mirage Resort Mui Ne

Todo estuvo perfecto, excepto cuando nos trasladamos dentro del área del hotel. Hay que esperar a que llegue el cochecito y, a veces, tardamos unos 30 minutos en llegar. Cuando hay que darse prisa por el horario, a veces es mejor coger el cochecito fuera que llamar desde recepción.

Agradable pero lleno de gente

Excellent holiday resort for families and couples. It is huge place and you have to call for a buggy to fetch you every time you’re going out or coming back to the room.

WORST CHECK-IN EXPERIENCE I’ve never had such a long check-in process like this at any hotel before. I queued up at 15:11 and received the key cards at 15:50, and found out that two of the rooms were waiting for cleaning and still not ready for check-in. This is a very large hotel with a lot of guests, but the staff seemed completely unprofessional. Although it’s part of a hotel chain, the service did not reflect the standard of the brand. Only a few staff members could speak or understand English, which made communication difficult. Getting around the hotel requires using a buggy, which made moving from place to place quite inconvenient—especially during peak times. Many families had to stand outside their house to flag down passing buggies at night and wait in long queues when trying to return from the common areas to their rooms. The bedroom was generally clean, except for the bed sheets and blanket, which had dark stains on them. The breakfast buffet had plenty of food in terms of quantity, but lacked variety. Good location but not great. A bit far away from local seafood restaurant.

The hotel looks great and overall okay. They have an app to book buggy service but the timings are inconsistent and sometimes they don’t respond. Our last day i booked and five buggies drove past us and i had to flag down the next. Breakfast is a complete mess and not the greatest variety. Went to Italian restaurant when we arrived and they have a good menu of cocktails, but server said they don’t make them at that restaurant. I asked why they have a full menu of options and she said she didn’t know. There is no beach access close but the main pool is okay but can be a bit crowded. Overall the look is five stars, but at best 3 would be fair. Not much for couples in the evenings, we went to Matador restaurant down the street and it was amazing. From the cost to experience perspective, i would not rebook at this hotel.

The hotel is like a town. It's huge. Great pools and facilities. Need a buggy for every trip inside the hotel.