One World Hotel

Stayed here many times and always clean, service wonderful. My child loves it here too! So convenient to be so near a mall with everything we need.

One World Hotel One Utama offers spacious rooms, friendly service, and direct access to a big shopping mall, making it super convenient for both business and leisure stays. The breakfast buffet is tasty with lots of variety, and the facilities are well-kept. Sometimes the hotel can get busy, but overall I had a comfortable, enjoyable experience and would recommend

First the good part. This hotel is superbly located at has a direct link to the 1 Utama Mall which is full of shops and restaurant outlets. The room is spacious and very well kept although the bed is a little too hard. Breakfast variety was also very good. The bad part. At check in, I was told there was a RM20 “deposit” payable. So I paid this in cash. At check out, I asked for the return of the deposit and was told that what I paid for was not a “deposit” but a tourism tax. I told the staff that all taxes (including the tourism tax) were fully paid when I booked on trip.com. I also showed the booking details on the app proving that the tourism tax was included in the total amount I paid for. I was asked to show the receipt before they could refund me. As I was rushing to the airport, I had to leave the hotel without the refund. The staff should be better trained to inform guests on what they are actually paying for (whether it’s a deposit or a tax). And the staff should also know from their system if all taxes have been paid for or if any excess should be collected. Not everything is a “deposit” which is highly misleading. While it was a good overall stay, this incident left a negative impression.