Usuario invitado
14 de septiembre de 2023
I’ll start my review by saying all of the staff were excellent, but for the hotel it’s self that’s where the compliment’s ends. The hotel throughout is very run down and needs some serious work doing to bring it to an acceptable level, when we first entered the room we were given it didn’t look like it had been cleaned for weeks, dust everywhere, the toilet wasn’t much better, the toilet seat was hanging off, which I immediately reported was still hanging off the day we left. The lift wasn’t working which seems to be the norm after reading other people’s comments, cleaner’s trollies blocking fire escape routes, light fittings hanging off. The pool areas don’t fare much better, dirty pool which was only cleaned the day we left, weeds growing all around the pool and cheap mainly broken pool furniture, the continental breakfast was the same every morning, people may benefit if a toaster was provided . It’s a shame that the hotel is in this very poor condition as it’s in a great position for the lake and lovely days and nights in the old town, I would definitely return to holiday destination but most definitely not this hotel, two stars and that’s been over generous.
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