SpringHill Suites Fort Wayne North

Hotel knowingly checked people in for Memorial Day holiday weekend with hot water issues. Our first night hot water was marginally ok. The second night was a trickle of luke warm water almost tolerable water. This morning there was no hot water. We called desk and they told us to move to a room on lower floor, that there were random rooms having a problem. In new room, got about 10 seconds of hot water they ice cold trickle to wash off soap (and the room was filthy as if it had been used as a “public bath”. In talking with many other guests most had no hot water for days. The only guests to have some hot water were those on first floor. To add insult - there was no breakfast served yesterday. The desk blamed it on someone not showing up. This insulted the staff -they said no one was signed up to prepare breakfast. Having stayed thousands of nights in hotels - things do happen. What matters is how the hotel addresses the issues. Lying is the worst option. We stay in Fort Wayne 5 to 10 days a month to help care or my mother-in-law. This hotel has had a number of issues including elevators that break and trap guests for hours requiring fire department rescues, we have witnessed food fights in halls, drunken parties outside and general disarray. We have stricken this hotel off our list forever. I tend to prefer Marriott, but we moved to the Hilton next door. Seems a dozen Marriott guest had done likewise this morning. There is a serious leadership problem at this Marriott hotel and there are some serious deferred maintenance issues.

Was greeted with a discount as family had surgery at Parkview Hospital across the road from motel. great rooms and very clean and very comfortable. All employees were very kind and accommodating with any needs we had. Loved the fact so close to hospital.

We tried to cancel our one night reservation when one of our children got sick en route. Isaac at the front desk wouldn't allow it. They wanted us to bring a sick throwing up child into the hotel. Never again.

This is a 5 star review from me meaning it was perfect in every way. The photo I’m attaching is of the only mar on this perfect property. Management should fox photo. You should choose this property. Friendly staff. Huge beautiful room and bathroom. Great shower. Yummy breakfast. Room has fridge micro. Iron etc. stop reading and book it.

This was one of the nicest hotels I’ve ever stayed in. Super clean and well maintained rooms. Great breakfast. And, most of all, the desk manager, Consuela, is such a kind, delightful and helpful host!! Stay nowhere else in Ft Wayne!!

We were quite happy with the room. The suite was spacious and well-designed. I appreciated the large closet and the sitting area. There were a lot of kids here for a basketball tournament, but it was quiet.

I discovered Springhill Suites about a year ago, and it has become a favorite. I like that the rooms are not your standard cookie-cutter hotel room, with the bathroom by the door. Most Springhill Suites have the bathroom at the back, with a stall shower with glass door, and a room divider / desk in the middle. There's also a good buffet breakfast. Most Springhill Suites I've seen, including this one, seem almost new. Desk clerk was also very nice. Happy to recommend.