Elix, Mar-Bella Collection

We had a lovely relaxing stay here from 14 May for 10 nights. On arrival you are welcomed with a glass of fizz while you are checked in and your bags are taken to your room. We had the junior suite with private pool. The views were stunning! (although wherever you are in the hotel there is an amazing view!) The room was very clean and spacious and the beds extremely comfortable. The pool and patio were also a good size. We were all inclusive so all drinks and meals were included, including prosecco & because of the room the signature life package was included. We had 4 reservations included for the a la carte restaurants & one 'Dine Out' meal at a local restaurant all of which were booked by the staff before our arrival. We enjoyed all of the restaurants including the buffet which was lovely and varied each night. There was such a lot of choice for breakfast although the buffet at lunch was lovely it was a bit limited so we chose to have lunch at the beach most days. We didn't use the main pool but it always looked lovely & clean with plenty of sun beds and a pool bar. The beach was the highlight of our stay. The beach was lovely. There were always plenty of sun beds available and it was lovely to have waiter service to your sun bed. I have to mention all of the staff on the beach from Omar and the rest of the team who looked after your sun beds and made sure you were comfortable, they truly could not do enough for you. They work so hard and always had a welcoming smile for you. Also the beach restaurant staff whose service was first class. The food was lovely and there was a nice selection of food to suit everyone including unlimited ice cream. Again nothing was too much trouble and they always welcomed you with a smile on their face. They all made our holiday! Although to be fair all staff are very friendly and welcoming which ever part of the hotel you visit and their service is excellent. Nothing is too much trouble. We did the hotel shuttle bus trip to Parga on one of the days which was 25 euros each return which we feel was worth it. You had plenty of time to have a walk around and grab something to eat if you wanted to. Overall we had an amazing stay, were said to leave and will definitely return one day.

We stayed at the Elix Mar-Bella from the 8th to the 22nd June (14 days) and we had room 302 This was an indulgent escape holiday booked with Jet2 By way of background we only stay in premium hotels, and we take 3 big holidays a year - one long haul and two in Europe, plus several long weekends. Highs The views from the hotel, especially the sunsets were great The beach is excellent and we enjoyed the exercise we got from chosing to walk every day - the beach can be reached by funicular (it’s 277 steps). The staff are generally very friendly and helpful The Spa is amazing and in particular the masseuse is amongst the best we have encountered (there is a masseur and masseuse) The gym is well equipped The buffet restaurant was good and the staff were brilliant Our room was large with a big terrace and the bed was very comfortable The Catamaran cruise day was superb - we’d recommend this Lows On the first day, the bathroom door, when closed, would not open! - we had to call maintenance On day 3 the toilet leaked and we had to call maintenance The bathroom / toilet floor was not cleaned for 3 days (we know this because a dead bug was not removed during this time!) I had to call reception to ask house cleaning to come and clean away the bug The towels were always wrong - missing something - floor mat, face towels, only one bath towel etc. We called about this too. The mini bar was not automatically restocked when you used something - I ate the nuts on the 2nd day, they were never replaced. The coffee machine in the room that takes capsules requires a “trick” to make it work properly - this “trick” is not written anywhere. We discovered it only because we asked reception to send someone to change the machine - it just crushed the capsules all the time. My Nespresso machine at home doesn’t require a special “trick”. We had no hot water on the morning of our departure - so we could not shower before leaving. One trip to Parga a week offered by the Hotel should be increased - we went by taxi and it was ridiculously expensive Our room (we had paid to upgrade) was adjacent to the service road to the beach. That means the terrace wasn’t private at all with people and delivery vehicles going back and forwards at all times - so we had limited use of it. Moreover those guests in the room above splashed water from their private pool onto our terrace when we sat outside, which made in unusable. More seriously In the Pearl and Indigo restaurants in our first week, no attention was paid to our gluten free requirements and it seemed as though the staff either didn’t understand or hadn’t been trained. We heard a similar story from other guests we spoke with. My partner was given caffeinated coffee on the beach (twice on the same day) when we had specifically ordered decaffeinated - she had a serious reaction to this that evening. Getting allergies wrong can leave someone seriously ill! Other considerations There is only one large pool and this had childre

I traveled solo from Edinburgh to the Marbella Elix for a week in May.This was my second visit to the hotel. Check in was very smooth and fast. I was in room 314 which had a shared swim up pool. The room was gorgeous and the pool was perfect. The location of the room is great very peaceful with great views of the sea. The beach is gorgeous and the beach bar staff are great. The whole hotel is stunning and spotlessly clean. The food is very good and wherever you are eating the views are stunning. The Asian night at the buffet was particularly good . I did the dine out to a local restaurant and it was really good, lovely setting and the food was very good. The bar staff were all excellent and made great drinks & cocktails. A big thank you to Leonardo, Sotiris and lovely Silva. They were exceptional . George the restaurant manager and his whole team of waiters were great. The Elix is a Stunning hotel with gorgeous views from every location. Every single member of staff worked hard to make every part of your stay enjoyable and memorable. The staff make this gorgeous hotel fantastic. The only negative ( sadly it is a big one) would be the large number of children, There are no adult only areas , no adult only sections in the bar area or restaurants. No adult only nights in the a la Carte restaurants. The staff are constantly running around trying their best to deal with the demands of families with noisy screaming badly behaved children. I witnessed tiny children running in the bar area after 10 at night, while the waitress carried trays of dinks. Very young children , crying , screaming , throwing toys in the a la carte restaurant after 9pm. This made it very difficult to enjoy what should be a quiet evening enjoying excellent food and wine. Children running round the relaxation areas throwing cushions while their parents sat drinking and chatting. At times it seemed the hotel was completely over run by crying, noisy children whose parents seemed to be completely oblivious. I would still highly recommend this hotel and would love to return. Hopefully when there are things in place to control the situation with children.