YHA Helvellyn

由於封路，晚上到達的晚，不讓辦理入住了，而且也不退錢。服務態度糟糕。

Had a really good time here the place is magical the children loved it food was good all staff were very helpful. The only moan I would have is the track to the place is horrible potholes rocks .my car is booked into the garage. The under side damage is really bad so be warned if your car is high off the ground or a 4x4, don't worry . But saying that it's a lovely place to visit

Six blokes from Manchester stayed for 1 night on Saturday 23rd June 2018. We climbed Helvelyn and then hiked down Striding Edge into Glenridding. We parked our cars in a car park near Thirlmere water not realising this was the wrong side to tackle Striding Edge the safer way on aswel. It was only when we arrived in Glenridding that we discovered it was a 3.5 hour walk back to the cars on the roads or a 40 minute taxi drive back to Swirls car park. We had already been on the mountains for 6 hours. We spoke to the local farmer who gave us MIKE the local taxi drivers details. He charged the 6 of us £45 to get back to the cars and we then drove back to Glenridding in our own cars. When driving to the hostel we were surprised how far back into the mountain of Helvelyn it was! The idea of walking back and to from the hostel to the pubs was a bit off putting after a major hike, so we paid Mikes the taxi drivers sister in law £10 to pick us up and drop us off in the village. The drive is about 6 minutes and I would guess 35 mins walk. On arriving in the hostel the computers were down and we couldn't have access to our 2 rooms. I didn't understand the full issues as they had our booking sheets and only have so many rooms. They had to keep calling head office . Anyway after 30 mins or so it was sorted. The rooms are basic but clean. The bunk beds are really comfy ,but the rooms are really hot to sleep in even with the windows open and a cold stream outside.

Fantastic youth hostel with amazing staff well trained and kind happy to help you with any problems or requests , beautiful hostel right in the mountains ️ beautiful building in keeping with the local scenery, easily accessible and fun to spend time in and around , lovely food and facilities yha is great

Hostel is in an idyllic situation: ideal for exploring the hills around Glenridding and Ullswater lake. Unfortunately, the track up to the hostel is in an extremely bad state of repair and desperately needs resurfacing. Risk damage to suspension or exhaust of car. Better go on foot.

It pains me to give a poor review for a YHA. We love the charity and hostel a lot (this was our third trip in 2024 already) but unfortunately it didn’t live up to expectations. We booked a Landpod. They’re brilliant, we’ve stayed in them many times before. We specifically chose one this time because of a disability in our party which meant we needed proximity to a loo, knowing from previous visits that the small outdoor block was just steps away from the pods. Unfortunately we were told at check in that this block had been out of use all season, something which wasn’t on the website when we booked and wasn’t confirmed to us ahead of time by email or by phone so we could make an informed choice (we would, through necessity, have booked elsewhere). This is very poor. The nearest loos which we were told to use were under the mine tunnel, in through the front door (which has an electronic lock at night) along the corridor and down the stairs. There were four, though one didn’t have a lock, a safeguarding risk in a mixed facility and also therefore out of bounds to us. The hostel was full and very busy, as was the bathroom. This made an already challenging situation worse. More generally, the self catering kitchen was absolutely filthy, the worst of any hostel we’ve stayed at ever. There were open packets of food and uncovered ingredients (including mouldy things), leftovers, leaking and spilling packages strewn on every surface, making it impossible for others to prepare food. When we mentioned this, large groups were blamed, but it could certainly have been managed more robustly by staff to make the kitchen more pleasant, or frankly just even usable, for other visitors. For balance there were some good things … from what we heard, staff seemed to be good at giving advice on walks. The pod beds were comfy, breakfast was good. Overall though we’re gutted to have booked something in good faith which the YHA, despite having a website and sending me numerous confirmation emails and text messages, knew was not available but failed to tell me in advance.