Hampton Inn Pendleton

The price seems a little high for the area, but everything was pretty nice. The coffee bar included hot chocolate and apple cider in the evening. They had good breakfast options, but needed some type of meat option. The pool and hot tub were both warm. The elevators were super cold, though!

I have stayed at this hotel many times. The decor is a little dated, but this hotel is clean and the beds are so comfortable. I have had great customer service every time I come, and my November stay was no different. Suzanna went out of her way to find a room for my elderly parents that was next to the elevator, and she helped us get an extra night when we had to extend our travel due to a snowstorm. I highly recommend this Hampton as a good choice for your stay in Pendleton.

A/C filter clogged. I ALWAYS check A/C filters if accessible). I cleaned it in shower. Showed desk clerk photos. Did not make a note nor apologize; said “oh” No internet on second floor. Radar icon indicates it’s on, but phone/ipad says “no internet connection.” Desk said “well, it sometimes goes out when it’s windy.” Got internet reception with one bar on cell service. Lavatory hand soap and lotion dispensers are TOO HIGH! Pumps are 64” from floor/27” above counter top Ice machine on second floor not working. Went to 3rd floor Top sheet was “short sheeted”; had to remake bed before sleeping. Bed was comfortable. Shower was good. Nice TV. Breakfast was standard fare. Will stay somewhere else next trip.

I’ve stayed at this Hampton years ago and it was fantastic. It must’ve been back when Hilton took some pride in their properties. Seems to be a standard for hotels these days to think cleaning every other day is at the convenience of the guest, when in reality, the point of being on vacation is to not have to make your bed, dump your own garbage, and reuse towels. This hotel was dirty & unkept and it’s probably due to a lack of consistent cleaning. When it’s cleaned, I’m doubting it’s being done to the level it should. There was smeared feces under the toilet bowl, the mirror in the bathroom had dried splatter marks (obvious it hadn’t been cleaned), the walls are gross with spots of who knows what, and when opening a drawer under the tv, a previous guest decided to clip their toenails and left them for us to find. We found them because the rooms aren’t being cleaned or inspected by a supervisor. It’s disgusting. I don’t even want to think about what we didn’t find. This hotel is in need of an upgrade. Glad to see renovations are in process or happening soon. In the meantime, if you stay in room 423, check for the toenails. Why didn’t I complain? There’s no point. Rarely is anything done about it, you’re treated like a “Karen”, because there’s zero customer service these days. To conclude, I overheard a gentleman ask for water in the breakfast area this morning. He was told there was water available in the workout room. This made us laugh. Are you serious?? Would it have hurt to give him a bottle of .10 water after paying almost $200/night. That’s great customer service for you! Yes indeed.

Room was comfortable and the staff were friendly. The room needs a good cleaning especially walls and bathroom. One of the reception staff needs a bit of training as she asked if I had room door cards or did I leave them in room. She said she too has forgotten to return them and “steamed” them. I said I rarely return them and do not believe it’s considered stealing, the 2nd reception staff apologized for the comments.

Tried to cancel do to feeling un well, before check in , staff did not know the policy if we would be charged full price if we did not spend the night. Wanted to see if the would provide some sort of discount for not cleaning the room or anything if we did not stay. The staff could not give us an answer, and said the manager would call us back. The manager would never call us back. Tried two different times and left messages, was charge full price and never even got points even though I was charged full price. Will never stay at that Hampton. Hilton also would not do anything even though they didn’t have to clean the room and I had been a customer for over 10 years. I have never been so disappointed in customer service.