Flor los Almendros Hotel

When choosing a holiday online we look at various companies, location, price and facilities available, we enjoy the process and trust in the information provided on the companies website, this is an enjoyable process as choosing a holiday is an exciting event. As consumers we do not expect to trawl through small print and then be left wondering exactly which facilities will be available, which according to EasyJet is what we should expect. We read the online information and take it at face value that the facilities advertised are available, and are the facilities we will experience and then we pay the amount of money EasyJet are asking for to provide us with the holiday they are advertising for sale. We think it is unfair, misleading and downright arrogant of EasyJet to basically say, tough you booked in early season, you should have expected to be disappointed. When we arrived at the hotel we found out that both pools were closed, Your website states “Make use of the two swimming pools” there is a sign at the hotel stating the pools are due to open 12th of May. None of the hotels bars, restaurant etc were open, all were in darkness, the restaurant was being used as a builders store, again your website states “ For breakfast, head to Restaurante Sa Puntassa for a buffet featuring everything from freshly baked bread and pastries to savoury dishes and local Balearic treats, to be enjoyed either in the restaurant or on the terrace. For lunch and dinner, the poolside Metla and Sasini Restaurants offer a unique culinary experience, blending the rich flavours of Asian and Mediterranean cuisine”, I did expect a bar or similar to be available The hotel is undergoing some improvements, building noise was continuous, there is also a construction of a large hotel opposite, the noise started from roughly 8.30am till 8.30pm, which was not pleasant, or relaxing, thankfully a short walk took us to the beach and the beach side restaurants etc, giving us escape from the noise, although there was a cost in hiring the loungers on the beach. The building work should have been disclosed on your website. The rooms are okay, there clean and functional, however the walls are so thin you can hear everything, not a pleasant experience. While we may expect some things not to be available in low season, they tend to be around entrainment and clubs, not the hotel being effectively closed. We booked a holiday not a room.