Holiday Inn Express & Suites Jackson/Pearl Intl Airport

Nice place,no issues. Clean and close to airport.

Awesome!! The room is spacious and clean!! The location is perfect for date nights!

Haley was very helpful - made suggestions of places to visit on our next stop. Hotel. Very clean. They are in the process of upgrading but it did not interfere with our stay. Breakfast was expansive were very comfortable. We actually bumped into the Serta/ Simmons sales men on the way into the hotel and he said that Holidsy Inns all use Beauty Rests. Having grown up in the hotel business I’ve known them to be top of the line.

Easy 7 mile drive from airport. Safe area with many nearby restaurants. Great breakfast. Large, comfortable room. Extremely clean room and bathroom. We certainly would stay there again the next time we fly into Jackson. Has an outdoor pool and indoor exercise area

Rooms are dated and the bed is hard as a rock. I stay in hotels every night and this one by far is the most uncomfortable of the holiday inn chain. How hard is it to put a box spring under the Matress? Just putting a Matress on top of a hard platform isn't my idea of a good nights sleep. Will not stay here again.

Bugs infested roach. Clerk didn’t acted like it wasn’t a problem when I told him about it. We walk in the room there were two in the tub. My daughter woke up out of her sleep. With one on her face. She turn the light on they were everywhere. Don’t stay in Room 421. I have been a IHG member for years I have never seen anything like this infest in any other IHG property

It's a great hotel bed soft pillow soft clean I used to work their but they do have a messy girl name Eric work their in lobby keep up to much mess thats why I quit really I like the job it some to do other than sitting around house but I want go back as long as she working their with her rough looking self she big and lazy she used to do house keeping half clean room with her nasty 🤢 self if zhe stay out of people business i hope she dont do that in the streets

Rooms are not impressive. Very dark and dated. Small tv and ancient microwave. Basic bed that was not extremely comfortable. We stayed there for a week on business. Forget ironing your clothes. Iron and ironing board were both shabby. But the worst thing for me happened in the breakfast area. My husband and I went down. Saw people eating so we walked up to the breakfast bar and started making our plates. I sat down, my husband was still getting food and a woman from the kitchen came out and said to us (across the whole sitting area) that breakfast doesn’t start for another 8 minutes. Then looked at our plates and said I guess it’s too late now. We had seen one other guest eating a hot plate and others eating cold food. It was embarrassing and I was fuming. I went to the front desk and the attendant told me to mention it on my survey that I’ll receive by email. On the way back to where I was sitting, I looked into the kitchen area and told the woman I thought the way she talked to us was very rude. She wanted to argue with me about cold food being available versus hot food is not and I just walked away. Shortly after I called and spoke to someone else. She said she had heard about it and that I was rude, made a scene, yelled at the cook and made her cry. And another guest confirmed this. It was a complete lie. And this person couldn’t imagine the cook treating us the way I explained. She said the cook also just recently lost her mother. As if that is a reason ti be rude to guests. She apologized but I could tell didn’t believe me. Said she would pass it onto the manager. Never heard anything from a manager. That evening we spoke to a woman up front who was really nice. She said she would pass it on to the manager. We have yet to hear from anyone. Holiday Inn Express, if breakfast doesn’t start until a certain time, put a sign out. How are guests supposed to know that even though the food is out, it isn’t available? And it was 6 minutes before the 6:30 breakfast time, not 8, if you want to get technical. Also, teach your employees how to talk to guests. I almost always stay at holiday inn express when traveling. They have always been consistent and provide what I need. I have never stayed in one that was so outdated and had terrible customer service. I will stay at others but will never stay here again. There is one right down the road in Jackson and another in flowood. No need to stay here. We were going to move to another one after the first night but my husband became sick so we ****** it up there. Never again.

I love staying at any Holiday Inn, but this was the worst. I had bugs in my room. I asked the front desk lady and she said oh that is normal this time of year. They moved me to another and it had bugs.