Usuario invitado
3 de noviembre de 2024
I’ll start by saying we had a £1000 jacket stolen by the hotel staff. Over from the UK for a couple of weeks driving round New England. We stayed in some wonderful places, a brilliant beautiful area. Inn on Peaks Island looked like a winner, just off season but a gorgeous looking property on a beautiful island with a great view. We had a lovely night and the next day when checking out to get the ferry we had left a Moncler jacket for a teen and told her to put it on a a bit cool outside. She got in the hire car and we didn’t notice she hadn’t brought it until later that day, now down in Ogunquit. Contacted type hotel immediately and advised we would drive back up. Now this is a tiny hotel, there are not teams of housekeeping, it’s literally one guy. The exchanges we were having, and having to chase for responses, we’re distant “yes we will contact housekeeping” no care for the customer at all. We know where exactly it was in the room but it seems they never found it. Ok I get it was our fault to leave it but never in a chain hotel did I not get my forgotten stuff back. We’ll done to then guy running the front office, it’s a lovely jacket or a teen, got yourself a bargain there. If they will steal our stuff, would you trust them. It’s pretty tired inside anyways, luggage marks all over the walls and doors. Check my reviews, this is my first negative one I think. Only posting because this company cannot be trusted. I’ve save the correspondence in case they can be bothered replying to this. AVOID!
Traducir