Usuario invitado
31 de enero de 2023
What a wonderful hotel, a humble entrance and lift hides a grand hotel. There was so many things that impressed us during our one night stay at this hotel. From the stunning collection of Antiques, the high ceilings, the terraces, the bedrooms. However what really makes this hotel stand out is the outstanding level of service from Paulo. Due to the hospitalisation of one of my friends we did not arrive until the late hours, however at his own lack of sleep and expense he waited up to greet us with a smile and assisted us with our bags. At breakfast despite his lack of sleep we were then greeted with a smile. He is the perfect host and gentlemen spending time with his guests and treating them like family and not as just another customer. I have a love for history and he took the time to answer my many questions and nothing was too much trouble from assisting us with the ztl to resolving an issue, all was dealt with above and beyond. We visited many hotels during this summer break, however this kind and humble man stood out by far for providing the very best of service. A rare gem who places his customers at the heart of the business and wants you to be happy. This really is a gorgeous hotel.and breakfast is plentiful and tasty. We will definately return and stay longer next time. If you want to stay at beautiful hotel with a perfect host then this is the place.
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