Amari Pattaya

Very clean and suitable for families. We also got free room upgrades which is very nice. All the staff were adorable and helpful. Highly recommended.

We paid extra to upgrade the room to Deluxe Ocean. After back from dinner around 20:00, we found the air con broken and service guy unable to fix it. Then we requested to change the room since we are very tired to wait for their repair again. The hotel upgraded us to Grand Deluxe Ocean within 30 mins. This made us so impress for prompt and great solution from the hotel.

We stayed at the suites with two bedrooms. Staff are very nice. Good location and near the shopping mall. Great swimming pool and definitely it’s a good hotel for family.

Booking through Trip was easy and very convenient. The hotel offers a variety of toys and activities suitable for children of different ages, making it great for family bonding. The swimming pool is well-zoned, with separate areas for adults and children, allowing adults to relax peacefully. Plus, the hotel is located right on Pattaya Beach, offering beautiful ocean views.

It's a 5 star hotel but the amenities were unexpectedly low end, they served cheap Nescafe instant Red coffee, cheap thin slippers, toilet rolls were thin. There were also some room design that can be better, e.g. the drawers side were dark which is hard to see what's inside at night, no hooks in the bathroom for towels, the shower room door opened outward and you can't place mat on the floor to dry your feet after shower. However, the view, the room and breakfast were good, I stayed for 7 days.

To be honest, after reading all the reviews, I had pretty high expectations for Amari. I booked a one-night stay for my birthday. However, there was no special “birthday” decor or complimentary cake, which is something other 5-star hotels usually provide. The room I booked was a “2x double bed room.” The hotel staff kindly informed me that the “double beds” were only 3 feet wide and asked if I wanted to upgrade to a larger family-sized room. I chose not to, but I feel it’s important to note that the so-called “double beds” are more like single beds. The booking website’s description was misleading. I would suggest that the hotel update the description to “single beds” to avoid confusion, especially since it markets itself as a “family hotel.” The facilities and breakfast were excellent, as expected. The kids’ club, outdoor playground, swimming pool, and kid-friendly water park were all fantastic. We especially loved the restaurant Prego, which served excellent pizzas and gelato!l 10% off as hotel staff. My main issue, however, was the misleading “double bed” description and the condition of the room. Since the beds were mounted on a frame designed for a king-sized bed, there was a gap between them. This caused the beds to shift frequently, and I accidentally knocked my shin on the oversized frame. Additionally, there were maintenance issues in Room 1219: a missing overhead light bulb, an air conditioner that wasn’t very cold, and a faulty wardrobe light. These issues pointed to poor upkeep by the hotel management. To add to this, my wife was surprised to find the vanity set had already been opened and not replaced. It’s possible the housekeeper forgot to check and replenish it. The housekeeper may have been rushed when preparing the room, as we arrived at 1 PM, but only entered the room at 2:15 PM. Strangely, when we collected the key cards, we found that our room door was left ajar.