A-One the Royal Cruise Hotel Pattaya

A 4-star hotel in Pattaya. A good first impression. The helpdesk was helpful but was limited by the English language. At times, it is difficult to understand the accent, but I did not find them rude as the other reviews I have read. However, the bell boys were not available to take the bags to the room. The lifts can be compact for a family of 4 with baggage. The rooms were comfortable. Did not order room service, so cannot comment on that. The beach view is great from the room. The breakfast that comes with the booking was pretty good. Overall, it was a good experience.

Not a place to go if you expect even a tiny bit of service. First of all, the family room is in a dark corner with no lights at all through the day. Also, I would like to second some other reviews that you will get no updates from the managers for any incidents. For context, the kids playground was included in the room package, which we had to collect the tags from lobby daily just to visit the playground. We had to leave our shoes/slippers outside and while there is a security camera, it has proven to be useless as I lost my slipper there. No update has been provided after the incident was reported until I probed the manager again. The rest can be told in the screen I provided. There was also no crowd control during the buffet breakfast, you basically walk in and occupy any available table which may not have been set properly. We have also seen guests taking food from the buffet with their bare hands.

Location is good, room not cleaned. Service is poor.