Navana Nature Escape

The food was very good; we enjoyed breakfast very much. However, the room needs to be cleaner, and there are many mosquitoes. I recommend that the staff smile more and be more service-minded during check-in and check-out.

The staffs are great and helpful, nice atmosphere and decoration. However, I didn’t expect that the AC would not work at midnight (Sea View Villas), and we can’t sleep. So we called the front desk, then they send technician but he can’t fix it. The front desk told us to move to the new room and the room’s price was cheaper but ‘we would talk about that in the morning.’ (that what they said at that time) After we moved to the new room which was garden view villa, the AC was working. They all apologized. In the morning, the manager offered us a voucher 50% for the next booking and that’s all we got. I believe that all staffs tried to work hard but the maintenance was awful🥴, we didn’t impressed and very disappointed for this situation and the solution. *Not worth it comparing to the price that you spent, you better choose any other hotels.** There are varies better options to offer us to satisfy with this stay, but still not. They didn’t do the best. Hope your hotel doing better job please because the hotel design, complimentary, food and location are pretty cool.

All over was just okay. The concept is very good but the details of each points are not impressed. Only 1 thing we love from this hotel is breakfast! Absolutely fantastic breakfast. And if hotel could provide better amenities that are more detailed, it would be perfect!