Pooh Beach Resort & Spa

Bonita propiedad nueva del hotel, que se ocupa un poco menos de las comodidades, pero ya tiene muchas comodidades incluidas. También tienen un gran menú de desayuno. Y también aceptamos pedidos especiales de cocina fuera del menú.

Appalling experience at this hotel/resort. We arrived in our room to find that the shower did not work, the toilet did not flush, the sink did not drain water and the room smelled of sewage, when we asked to change room the hotel staff informed us that they were fully booked and could not provide us with a new room. We ended up staying in this room until the for 2 nights with no offer of compensation. When eventually the hotel moved us to a different room, the new room had stains on the bedding and clearly had not been cleaned as there were peanuts and sunflower seed shells on the floor. The new room also had no hot water in the hand basin and the shower water pressure was poor (using an old electric water heater), also there was a bathtub with no taps to fill it. Definitely not a 5-star resort and I will never stay here again. We spoke to other people staying at this resort and it seems that the rooms are pot luck with some people having nice rooms with no issues and others experiencing difficulties similar to mine. The positive things were good breakfast and nice pools.

Hotel is great and room was pretty good size. In the beginning housekeeping was not doing a good job . After talking to the manager , they did a great job . Bell staff was very helpful. Exercise equipment are old and outdated need to be replaced . Security was great and it’s located in a very safe area. I will definitely go back