Hotel delle Alpi

The standard on this hotel is Ok but not 4 star worthy. The spa and wellness cost extra 20 euro pr day and there is several missings on the half board. Every morning we have to ask about refill on several things in sole days the didnt have more bread All do there was 1.25 hour to the buffet closed. We have to tell the waiters to refill because there where not focus on it. The room standard is a Ok 3 star but for sure not 4 star on international standard. The Wine selektion is extra ordinary but should not be the thing to bring it on 4 stars.

We travelled to the Hotel Delle Alpi in January 2023. There was a group of 12 of us. Myself and my wife and our 4 children (ranging from 7-20 years old), and other friends and family. We had booked basic rooms - they were basic but clean and comfortable - we're used to the budget snow holiday life so this wasn't too much of a problem, but as other reviewers have noted - there are no pictures of these rooms advertised anywhere. Other members of our party had upgraded to superior rooms and these were lovely - much larger, double balcony, modern bathrooms etc, but I have no issue with our basic rooms. Top tip would be turn down the heating the second you set foot in your room ha. Could have had somewhere extra to hang our wet snowboard stuff but by the by no issues. Food was good and plentiful. Even though we occupied 4 different rooms the hotel had seated all our party together which was nice. Breakfast a variety of different options - more on the continental side. Hot options were boiled eggs or a single heated server with scrambled eggs and alternated bacon and german style sausage every other day - we stuck to the cold options and boiled eggs really. Top tip - you have to ask the staff to boild your eggs - more than one person in our party on the first morning cracked a raw egg onto a plate as the bowl of eggs is just chilling with all the other food. Evening meal was a salad bar to start, and then a menu from which you ordered two meals, a pasta course and a meat course as is fairly usual in italy. These changed daily, but there were set meals always available eg a tomato based pasta, cheese pasta, cold cuts etc. Two evenings was a set meal - the more adventurous among us just went for it. You can decline whichever courses you want, and theres a childrens menu which adults can order from if you're really picky. What let the holiday down for us was the cost to use the pool. Another family staying at the hotel said they had not charged on their last visit. On this visit it was 20 euros per adult and 10 per child to visit the pool & spa and you had to book a slot. We ski/snowboard often and are used to enjoying the pool and spa wherever we visit most days of our holiday. If ourselves and our 4 kids had visited the spa 6 days, it would have cost us an extra 660 euros! The indoor outdoor pool had been a factor in us visiting the Delle Alpi - we did go and it was nice, but not 20 euros per person per visit nice, and the outdoor pool was closed off. Jacuzzi was cold. Steam room, sauna etc nice enough. Members of our party in the superior rooms had bathrobes in their room, used them once to visit the spa and an extra charge of 15 euros per person per use was added to the bill. There is, we noticed afterward, a small sign on the reception desk informing you of this charge. There were a few occasions where particular drinks had been added to more than one room. For example my dad who was with us enjoyed a couple of whiskies, these were billed t

We stayed at Hotel Delle Alpi for my husbands birthday in March (I thought I’d already left a review). I am looking to re book at this same hotel next year as we had such a fabulous time. The staff were amazing… from the restaurant and bar to the spar, reception and room service team all were friendly, kind & helpful. The food was delicious with so many different options we didn’t even consider eating out anywhere else. The spa was an absolute joy after a day on the slopes - best ever to be in a heated pool with snow falling on our heads. I couldn’t fault it. We had a fab time.

Had the most lovely Ski Time away with my Sis, third time in Passo Tonale...and will still return! Great view from our 2nd floor balcony, little shower, but not a problem coz we're only little anyway. Food was brilliant - amazing buffet every evening, so much to eat that my Sis and I started sharing courses. All staff were so friendly, from Reception, to waiters, to the cleaners...all working very hard to give us a great time. Used the Spa (extra) every day - but so worth the price - great sauna. We even had coffee and cake in reception for our very early morning return home. We didn't make use of the Boot Room (lots did though), as we hired a locker up at the ski hire shop (Redival)... nearer for Ski Schools. We will definitely return....hopefully very soon. Thanks from the happy sisters

We just had the most amazing week, week 7, in Hotel delle Alpi in Passo Tonale, my 2 teenage daughters, son of 30 and myself! First impression when you arrive at the hotel is a nice and cosy reception area including lounge area and bar. The friendly bartender, Jasmine, makes beautiful and tasty drinks at good prices. There's a piano, where we had good times listening to Carlo playing and singing every day. All the staff and management are so nice. We stayed together in the Junior suite, so we could all be together. It's modern and has good closet space and a nice balcony overlooking the mountains (2nd floor). We slept well, both in the pull-out sofa and the beds. The double bed is 2 single beds pushed together, which was fine for us, but for a couple it would be nice with a king or queen bed, which I guess is an option in double rooms. It was a bit small for 4 persons, but it's what we chose and it was perfect for us, because we could be together all the time and have fun hanging out - even with only one bathroom. :-) The spa is nice and we used it several times. If I were to give recommendations for improvements there, it would be that the water temperature in both jacuzzi and pool could be higher. As well as the air temperature in the spa area and in the sauna. However, if it is due to the recommendation to save electricity, like we have in Denmark at the moment due to the world situation, it is fair and reasonable to be socially responsible. You can swim from the small pool directly into the small pool/jacuzzi outside. That's a special and wonderful experience, sitting outside looking at the mountains, relaxing after a nice day at the slopes. There was a wine celler, in which it was possible to have a wine tasting which we unfortunately didn't try since we prioritized skiing, relaxing and having dinner and there just wasn't enough time for more in our case. The dinner is a whole separate experience: it was wonderful! 5-6 courses og excellent Italian food as well as great service. We tried Italian dishes we never knew. First, there is a buffet of all kinds of vegetables, salats, fresh, steamed etc. Seafood salat, pies, small slices of pizza and more. Then you can order from the menu of the day. It was overwhelming. We loved the food and had great waiters. In general, the staff is so good and made a huge part in us having such a wonderful stay. You can sense that the staff is genuinely friendly and concerned with the guests having a good stay. It must be because they have a good working climate and good management, it comes across as if they do. They were relaxed and there was a familiar and comfortable atmosphere. I recommend you tip them, since they deserve it, even though I suspect many don't when they have paid for the food in advance. The breakfast was plenty, large selection. One proposal for improvement from us being used to and liking homemade bread is to improve on the bread, which was ok, but could be better. Also, the chee

Third time staying here. Great food, very friendly helpful staff, and super spa, even though there is a charge for it. Book it for a week and forget about the charge - the hotel is still excellent value. Live music on the piano every night when we were there. The only request I would have would be to light the fire on the bar more often, although to be fair it wasn't cold weather (unfortunately) when we were there

After 27 years skiing around Europe........ We have been here for 5 days now hoping that things will show improvement. Not a chance!!!! If this hotel was rated as a 3 star you would be slightly disappointed. The 4 star is a con!!! It is obtained by having a (Pay extra swimming pool). You even have to pay extra for robes! And no slippers. The restaurant is a nightmare for both breakfast and dinner, a free for all cattle market and the food quality is at best, what might be expected from a cheep street cafe. FYI, 2 adults and a preteen. Having stayed in many 3 Star, 4 Star and 5 Star hotels....... This is by far the most disappointing con of all of them. Look at previous reviews (wish we had), no rooms are like the pictures. The 3 star we stayed in last year at Madonna had great food served by brilliant waters in black ties and was great. Crystal need to drop this one big time or advertise as 2/3 Star to avoid disappointment. Oh and compare the price to 3 stars not 4!!!! Honestly this hotel is Tragic for the price and the resort itself is extremely limited withe very short runs and a bus needed to go further. Only yourself to blame if you don't heed the reviews, as we have done at our peril.

It’s really not a 4star standard hotel ! Room doesn’t clean enough. Towels dryer in the bathroom doesn’t work! There are no any glasses or mugs in the room. I asked receptionist to borrow glasses to the room for some drinks and got refused ! Staff said we can not ! She gave me 2 plastic cups instead . And it’s really shocked me! Never had this experience in a 4 star hotel before! Definitely NOT RECOMMEND!

I visited delle alpi in week 7 with my mom and two sisters. The stay exceeded all expectations for all of us!! Both my mom and I have stayed in luxury hotels around the world but never had as good an experience as this. (and both of us have pretty high expectations on what good customer service is) The hotel was clean, nice and newly renovated - our room at least and the facilities we used. The staff was probably the most kind and service minded we have ever encountered. From the proprietor whom showed the facilities with honor and even fixed a shop to open an hour earlier on our departure date to help us get something we needed before our bus left. The receptionists whom arranged a beautiful bucket of flowers for my sister (from her boy friend on valentines day). The flowers had to be picked up from another town far away. The waiter at the restaurant whom were always kind and attentive to our needs. For example my other sister doesn't really eat meat, so without us saying, they preparied special dishes for her. The bartender whom was always kind and made the best cocktails. And ofcourse the hotel pianist whom entertained us every night with both piano, guitar and singing. The spa staff whom always were friendly and kept the nice spa area clean and in order. I can only give this place our warmest recommendations - and we will defently be comming back next year! Hotel delle Apli, thank you so much for making our vacation one of the most memorable! All the best from all four of us!