Lee valoraciones y opiniones de otros usuarios para encontrar el alojamiento perfecto.
Fecha de publicación: 21 ago 2025|Habitación estándar
Usuario invitadoEstancia estupenda, el hotel era de primera calidad y el personal nos ofreció un servicio fantástico. El desayuno y el servicio de habitaciones fueron de alta calidad. La piscina, la sauna y el gimnasio eran fantásticos y nos sentimos como en casa; la piscina en particular era muy relajante.
La ubicación está un poco lejos del centro, pero hay un rápido trayecto en metro cerca y el hotel fue muy amable organizando taxis.
¡Lo recomiendo encarecidamente!
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Fecha de publicación: 11 sep 2025
Usuario invitado
The Junior Suite was wonderful, essentially a studio apartment with a well-equipped kitchen and dining area, large windows, a private balcony seating area and extensive shelf space. The bathroom was very modern with a very nice tall shower. The beds were very comfortable and the room was large, with a couch. Definitely a great place for both short and long stays.
There were a few small inconveniences in the room, but nothing that affected our stay (water seemed to leak over the door of the shower onto the shower mat; toilet seat was very stiff and loud to open/close; closets were very wide but oddly short to accommodate extra drawers, so too small to hang dresses in full length; the automatic lighting inside the closets did not turn off correctly; and our key card stopped working in the middle of our stay and had to be fixed at the reception). The hotel is very close to a tram stop, so it's easy to get into the city center, and it's also very close to the Cultural Center. It is a bit more of a trek to walk into the city, but still possible in 20 minutes or so. The hotel is located on a small street off the main road and the sidewalk leading up to it is very narrow and in disrepair. You would not guess that the inside of the hotel is so sleek and modern based on the older surrounding area.
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Precio por noche desde132 €
Fecha de publicación: 14 dic 2024|Habitación superior (2 camas)
KMSI recently stayed at the Sofia Novotel and overall had a pleasant experience. The rooms were very clean and well-maintained, providing a comfortable space to unwind after a busy day. The beds were perfect—not too firm and not too soft, ensuring a great night’s sleep.
The hotel’s location is fantastic, situated just across the street from a shopping mall, which made it incredibly convenient for dining, shopping, and entertainment. The staff were friendly and helpful, always ready to assist with a smile.
The breakfast was excellent, offering a good variety of fresh and tasty options to start the day.
The only downside was the gym, which is quite small and lacks heavy free weights and a pull-up bar. While it’s fine for a basic workout, those looking for a more comprehensive fitness setup might be disappointed.
All in all, Sofia Novotel is a great choice for its location, comfort, and service, but fitness enthusiasts might find the gym facilities limited. I would definitely stay here again!
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Precio por noche desde97 €
Fecha de publicación: 1 may 2026
Usuario invitadoEl hotel en su conjunto está bien, limpio y espacial.
La señora es una piel oscura, con pelo curly adhesivo y estaba en servicio el 1 de mayo entre 8.30-9.40 am. El hotel está en el centro de la ciudad, donde se encuentra el hotel de la ciudad.
Cuando llegamos a la recepción en 8.55 am y se preguntaba de nuevo dónde está el shuffle aeropuerto dijo en una voz stern, sin sorriso, que debes reservar a través de QRcode. El hotel está en el centro de la ciudad de 8.55 y se encuentra en el centro de la ciudad de 9.30 y se encuentra en el centro de la ciudad de 8.55 y se encuentra en el centro de la ciudad de 9.30 y se encuentra en el centro de la ciudad de 9.30. El hotel está en el centro de la ciudad, y el hotel está en el centro de la ciudad. A la puerta de la habitación, el hotel está muy cerca de la ciudad. En la última parte, esperamos desde 8.55 am hasta 9.35 am y se perdió el autobús de transbordador 9am y casi se perdió el autobús 9.30am debido a un recepcionista extremadamente inútil. La Cámara de Información de la Cámara de Información de la UE (http://www.europarl.eu.int/comm/environment/environment/environment/environment/environment/environment/environment/environment/environment/environment/environment/environment/environment/environment/environment/environment/environment/environment/environment/environment/
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Precio por noche desde79 €
Fecha de publicación: 17 nov 2025
Cagbacov
Very Disappointing Service – Not Worth the Price
I recently stayed at Hotel COOP Sofia and had an unpleasant experience with one of the receptionists, Mariana. When I called the reception to request some ice for my room, she informed me ,in a rather rude tone ! That the hotel does not deliver ice to rooms and that I had to come downstairs to collect it myself.
As I tried to explain that I had received ice in my room the previous evening, she abruptly hung up the phone. When I went down to the lobby to clarify the situation, I told her that her behavior was unacceptable and that an apology would be appropriate. Instead of apologizing, she claimed she was “too busy” and that there were “too many guests,” although the lobby was completely empty at the time.
She then asked, again in a dismissive way, whether I still wanted the ice. I requested to speak with her supervisor, but she pretended not to understand what I meant. Eventually, she brought me a small amount of ice in a paper cup. Only after I insisted did she return with an ice bucket and tongs.
This level of service is far below what one would expect from a four starts hotel of this category. The experience left a very negative impression, and I will certainly not stay here again.
Aside from this, the hotel’s facilities are average at best and do not justify the price. The only real advantage is the availability of parking, which also comes with an additional charge of €12 per day.
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Precio por noche desde114 €
Fecha de publicación: 24 nov 2023|Habitación Doble Pequeña - 1 o 2 camas
Usuario invitadoEl registro de entrada se realiza hasta las 19:00 horas y después de esa hora la recepción no estará atendida. Incluso cuando lo puse en el correo de voz, no hubo respuesta. Aparte de eso, la habitación estaba limpia, la ubicación era céntrica y todo el personal era amable y agradable.
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Precio por noche desde40 €
Fecha de publicación: 26 may 2024
Usuario invitado
La actitud del receptor era inprofesional, ruda e inaceptable.
Por una hora, el hotel no sabía cómo cargar mi tarjeta de crédito, ya que su máquina de tarjeta de crédito no sigue las normas de la UE para la seguridad 3D, poniendo en peligro los datos privados de los clientes. Pasé una hora entera por teléfono con mi banco, sólo para descubrir que el hotel no sigue las reglas sobre cómo manejar los datos de tarjetas de crédito con seguridad. La dirección me siguió diciendo que era mi culpa, a pesar de que nunca antes había tenido problemas con los pagos de tarjetas.
El desayuno era decente, con una elección entre un par de menús.
El hotel está situado en una ubicación confortable, a menos de 3-4 minutos de la estación de metro más cercana.
Algunas de las fotos de su sitio están fechadas, ya que el interior es diferente ahora.
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Precio por noche desde62 €
Fecha de publicación: 15 dic 2025
Usuario invitado
Hotel is perfectly located in center Sofia, service is good but not as attentional as what I’m used from Intercontinental… you would expect exceptional attention service from the hotel. (Told them it was my birthday for example and not even a happy birthday) Rooms are very spacious, spa and gym very nice and the Adore restaurant has very good food.
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Fecha de publicación: 18 jul 2025|Habitación con cama extragrande y vistas al jardín
Jn_foodieBest 5 star property in Sofia hands down.
.The room was spacious with contemporary and minimalist design but still very functional. There's even a divider between the bathroom to the rest of the room so it felt like staying in a junior suite instead.
.The facilities were amazing, best indoor pool I've been to ever. It was fitted with all the aqua techs which provide so many massage options. There's also 2 types of saunas, a salt room, a steam room and even a ice tube filled with ice.
.The food at the hotel restaurant was amazing
.The service was so good because I was very frustrated and hangry as the QR code and the TV ordering system didn't work and I called the restaurant repeatedly and no one picked up. So I went down and spoke to Daria, who listened to my concerns and personally took me to the restaurant so that I can order something from the restaurant menu that I really wanted to take back to the room which is not supposed to be done. Diana from In Room Dining even came to deliver the food to my room for me, which actually wasn't her job. I felt looked after and treated like a guest in a 5 star property.
To top it up, we decided to have lunch at the hotel restaurant after checked out and met Vladislav, who gave us an amazing service from food to drinks. Absolutely perfect.
I will definitely come back to stay here next time I am in Sofia and will recommend it to everyone who's coming to Sofia.
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Precio por noche desde189 €
Fecha de publicación: 30 sep 2023
Usuario invitadoLa habitación es un poco antigua. La televisión es pequeña. El transporte al aeropuerto no llegó a tiempo para mi tiempo reservado (esperé más de 30 minutos), pero no estoy seguro si esto es común.
El desayuno es fantástico (teniendo en cuenta la categoría del hotel: una variedad de opciones calientes). Gran vista de la ciudad y estacionamiento en la habitación. Personal amigable.
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Precio por noche desde67 €