My Maison in Paris - Louvre

My family traveled to Paris on June 1st this year. My wife booked this hotel from June 1st to 5th. We arrived at the hotel at noon that day, an old lady opened the door for us to enter. Then she told us that the elevator could not go up to the 3rd floor, and that the luggage had to be placed on the 1st floor (equivalent to the second floor in the United States). The elevator was small and narrow, and could only accommodate one adult and a suitcase. My wife held my little daughter and took the small elevator with my older daughter, while I waited for the next elevator. Soon my little daughter burst into tears, and my wife asked why the elevator stopped and could not open the door? Then I hurriedly took the stairs to see what was going on. When I walked to the 1st floor (the second floor in the United States), I tripped over a dangerous gap between two connected carpets (see from the picture), which caused me to fall and injure my knee. The hotel failed to properly secure the flooring. I was very dissatisfied with the safety hazards of this hotel, so I called to cancel our reservation. At that time, our scheduled check-in time was 3 pm. I called to cancel at about 1 pm. But the operator who answered the phone refused to let us check out, saying that she had asked the waitress and the elevator was in good condition. I sent another email to explain the situation and asked to check out, but they just replied pretending to care about my knee injury, and then said that there was no problem with their elevator and carpet, and they did not agree to cancel my reservation for this hotel. In the end, I had to take a taxi to find another hotel. My knee hurt even more that night. The next day I asked a French doctor to prescribe medicine for me. I dragged my injured leg around to find a pharmacy to get the medicine (prescription picture), and then I had to take painkillers and drag my family to continue traveling with my injury. I don't know why such a bad hotel has such a high rating, and Chat GPT also recommends this hotel so much. If the rating has negative points, I would give this hotel -5 points for service and facilities.

位置和環境非常好，服務也很周到，看我們帶着孩子有些累，早上11點就讓我們入住了。